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Press Release – Feith Achieves FedRAMP ‘In Process’ Status Following 3PAO Audit Success

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Philadelphia, PA – Feith Systems and Software, Inc. proudly announces that our flagship RMA iQ is now ‘In Process’ for FedRAMP authorization, under the sponsorship of the United States Department of Agriculture (USDA). This status marks a key advancement towards complete authorization, reinforcing our pledge to deliver secure, scalable, and adaptable records management solutions to the federal sector.

The Significance of FedRAMP Authorization

Achieving ‘In Process’ status signifies that Feith Systems has successfully passed the rigorous Third-Party Assessment Organization (3PAO) audit of all our security controls. Additionally, we have successfully completed the required penetration testing, demonstrating our robust security posture and compliance with federal standards.

This progress is crucial as we continue to empower government entities with robust records management tools designed to meet the complex demands of modern data environments.

Enhancing Federal Records Management

Feith Systems’ new SaaS offering on the Feith Cloud, now on the path to FedRAMP authorization, will significantly enhance federal agencies’ ability to manage records efficiently and securely. Our cloud-based solution delivers critical benefits:

  • Scalability and Flexibility: Agencies can effortlessly scale their records management infrastructure to meet growing demands without substantial capital investments in hardware and maintenance.
  • Reduced Operational Costs: Cloud deployment lowers the total cost of ownership (TCO) by eliminating the need for on-premises hardware and associated maintenance costs.
  • Rapid Deployment: The SaaS model allows for quicker implementation and updates, ensuring agencies can leverage the latest features and security enhancements without delay.

Key Features of RMA iQ

RMA iQ automates and optimizes the lifecycle of records, integrating seamlessly with agency infrastructures to enhance data security and accessibility. Key features include:

  • Automated Records Capture and Indexing: Captures documents from emails, SharePoint, and more, indexing them for easy retrieval from creation. This ensures that all records are accurately preserved and readily available for compliance and audit purposes.
  • Comprehensive Management and Control: Aligned with NARA’s lifecycle, supporting compliance and providing an auditable trail. RMA iQ ensures that records are managed according to regulatory requirements, reducing the risk of non-compliance.
  • Workflow Automation and Case Management: Facilitates seamless workflow automation and case management solutions tailored to government needs. This includes managing tasks, approvals, and processes within agencies, enhancing productivity and collaboration. Our products also support Freedom of Information Act (FOIA) requests.
  • Advanced Security and Compliance: Ensures that all records are protected with robust security measures, meeting federal standards. This includes encryption, access controls, and audit trails to maintain data integrity and confidentiality.

Tailored Deployment Options

We anticipate FedRAMP authorization within the next 5-6 months and are dedicated to continuously enhancing our technology to support the critical missions of U.S. government agencies. Feith Systems offers various deployment options to meet the diverse needs of federal agencies, with FedRAMP as one key component in our toolkit:

  • SaaS on Feith Cloud (FedRAMP Authorized): Provides a fully managed, secure, and scalable cloud environment, ideal for agencies seeking cloud benefits without the overhead of managing infrastructure.
  • Authority to Operate (ATO) on On-Premises: For agencies preferring to maintain data on-site, particularly useful for sensitive networks and workloads, offering full control over records management systems and integration with existing IT infrastructure.
  • Authority to Operate (ATO) on Customer Cloud: Allows deployment within existing cloud environments, ensuring seamless integration with other cloud-based tools and services.

These deployment options demonstrate our commitment to providing tailored solutions that meet the specific needs of federal agencies, ensuring each agency can choose the deployment model that best aligns with its operational, security, and compliance requirements.

About Feith Systems and Software, Inc.

Since 1979, Feith Systems has been at the forefront of records and process management, providing innovative solutions that ensure security and transparency for governmental and commercial entities.

Media Contact:
Richard Long,
Vice President – Strategy
Email: more-info@feith.com

 

FDA Partners with Feith Systems for FOIA Modernization

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FOR IMMEDIATE RELEASE

Fort Washington, PA (October 20, 2023) –

Feith Systems is proud to announce that its industry-leading FOIA Workbench solution has been chosen by the U.S. Food and Drug Administration (FDA) as part of the agency’s continuous commitment to modernize its Freedom of Information Act (FOIA) processes. This move is strategically aligned with the FDA’s Enterprise Modernization Action Plan (EMAP), focusing on a Common Operational Approach, that enhances business processes, solves cross-agency issues, and optimizes data use.

Since the establishment of the Freedom of Information Act in 1967, FDA has diligently adhered to FOIA compliance, ensuring that the public retains its fundamental right to request and access agency records. The FDA recently identified the need for a more powerful solution to manage the rising volume and complexity of FOIA requests from its stakeholders.

Driving FOIA Modernization at FDA:
Feith’s FOIA Workbench will be the engine driving the FDA’s new integrated FOIA process, focusing on:

  • Automation: Advanced features to automate critical tasks, including redaction, deduplication, and customizable workflow management.
  • Collaboration: Capabilities that facilitate communication both within the FDA and externally, ensuring efficient information sharing.
  • Integration: Connections with existing infrastructure, including databases and legacy software.
  • Scalability: Supporting hundreds of FDA specialists in many centers across the country managing thousands of FOIA requests annually.
  • Access: A unified interface for both internal and external users, streamlining FOIA request processing and submissions.

Dan Feith, President of Feith Systems, commented on this collaboration, stating, “We are both honored and excited to partner with the FDA on such a pivotal initiative. Our FOIA Workbench is the culmination of decades of dedication to creating innovative solutions. We fully understand the significance of the FDA’s mission, and we’re committed to delivering a tool that streamlines their processes, ensuring the public remains ‘in the know’ about their government.”

As this strategic overhaul progresses, both the public and vested FDA stakeholders can expect marked improvements in FOIA request responsiveness and overall experience.

About Feith Systems:
Since 1979, Feith Systems has been at the forefront of providing intuitive solutions for government agencies and organizations, ensuring information accessibility while maintaining security and compliance standards.

For more information, please visit feith.com or contact us at more-info@feith.com.

Press Contact:
Richard Long
Feith Systems & Software
(267) 464-6416
rlong@feith.com

Picture of Shannon Heim

Shannon Heim

Shannon is the Senior Marketing Associate at Feith Systems and Software. With a deep commitment to enhancing digital transformation and transparency for government, Shannon promotes innovative solutions for efficient and accountable operations. In addition to her marketing duties, she contributes her expertise to Records Management University, helping to educate records managers.

Feith Selected by NOAA for Records Transformation​

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FOR IMMEDIATE RELEASE

Fort Washington, PA (October 3, 2023) – Feith Systems & Software, globally renowned in advanced Records Management solutions, proudly announces its pivotal partnership with the National Oceanic and Atmospheric Administration (NOAA). The esteemed agency has selected the RMA iQ platform as the definitive electronic records management (ERM) tool for its Records Management Program.

“As agencies like NOAA handle more extensive volumes of records, streamlining access to this critical information becomes paramount. Feith is honored to assist NOAA in support of their records management program.” stated Frank Magin, VP, Federal Accounts, Feith Systems & Software.

NOAA sought an ERM tool that seamlessly merges records management and document management functionalities. Feith’s RMA iQ platform aligns with this requirement, aiming to standardize ERM software use across NOAA and associated external entities.

NOAA, a central authority overseeing oceanic, atmospheric research, and significant waterway management, stewards a vast compilation of records. This data encompasses diverse formats such as textual content, electronic mails, audio-visual recordings, satellite imagery, social media posts, web content, text messages, maps, and even blueprints.

By implementing the RMA iQ system, NOAA can manage these multifaceted records under one unified framework. The system is poised to drastically elevate operational efficacy, assuring NOAA’s personnel streamlined and secure access to this indispensable information.

The platform will drive compliance with federal laws and standards, including:

  • The Federal Records Act (FRA)
  • NARA’s Universal ERM Requirements
  • M-23-07: Transition to Electronic Records
  • ISO 15489

Dan Feith, President of Feith Systems & Software remarked on the news, “It’s a privilege to collaborate with an esteemed agency like NOAA. The selection of our RMA iQ platform reiterates its ability to address the multifaceted demands of the government. We remain steadfast in our commitment to equipping NOAA with a premier solution to meet their Records Management Program goals.”

About Feith Systems & Software

Established in 1979, Feith Systems & Software, Inc. is the leading provider of Records Management Applications to the US Federal Government. Feith’s solutions allow organizations to manage a wide variety of physical and digital records, enhance business operations, and ensure regulatory compliance.

For more information, please visit feith.com or contact us at more-info@feith.com.

Press Contact:
Richard Long
Feith Systems & Software
(267) 464-6416
rlong@feith.com

Feith Systems Poised for FedRAMP Certification, Q3 2024

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Feith Systems is excited to announce its ongoing pursuit of the FedRAMP certification. This progression is set to equip Federal agencies with Feith’s state-of-the-art records management solution, which not only aligns with NARA’s UERM standards but also embraces the pinnacle of government-approved security measures. This commendable initiative receives support from the U.S. Department of Agriculture (USDA).

Choosing Feith will ensure a streamlined transition to the cloud, shortening validation periods and placing agencies on a direct path to NARA compliance while complying with expanded cloud regulations.

Feith’s Electronic Records Management System (ERMS), endorsed by FedRAMP, offers twofold advantages tailored to records management:

  • Streamlined Cloud Migration for Records: Feith’s ERMS is uniquely tailored to meet federal records management standards, facilitating a smoother transition to cloud-based records storage. The system not only ensures compliance with federal mandates but also simplifies the verification processes.
  • Fortified Records Security: With the assurance of FedRAMP, Feith’s ERMS commits to stringent security measures essential for safeguarding sensitive records. This entails real-time surveillance of records, advanced encryption protocols, and prompt responses to any security breaches or incidents.

With a FedRAMP-secured ERMS deployed in the cloud, federal agencies are poised for an instantaneous transformation of their Records Program. Feith’s platform automates the records journey: from the moment they’re introduced into the system, records are centralized, categorized automatically, and managed from capture to disposition. This end-to-end management not only guarantees compliance but also optimizes operations, eliminating manual interventions and potential errors. Importantly, all these capabilities come out-of-the-box, ensuring a perfect alignment with NARA’s UERM, and positioning agencies at the forefront of records management best practices.

In pursuing the FedRAMP certification, Feith Systems cements its dedication to simplifying cloud transitions and NARA compliance. This venture signifies a secure, straightforward, and efficient path to records management excellence for Federal government agencies.

Picture of Shannon Heim

Shannon Heim

Shannon is the Senior Marketing Associate at Feith Systems and Software. With a deep commitment to enhancing digital transformation and transparency for government, Shannon promotes innovative solutions for efficient and accountable operations. In addition to her marketing duties, she contributes her expertise to Records Management University, helping to educate records managers.

NARA Expands Capstone Approach to Include Messaging Platforms

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As the leader in Federal Records Management software, we at Feith Systems are excited to see the release of NARA Bulletin 2023-02, which expands upon the role-based approach for managing electronic messages, also known as Capstone. This approach, which was introduced in NARA Bulletin 2013-02, has been widely adopted by federal agencies and offers an alternative method for managing email records.

Under the role-based approach, the final disposition of records is determined by the role or position of the record creator or receiver. Records of high-level roles and positions are often scheduled as permanent for transfer to the National Archives, while the records of all other roles and positions may be scheduled for disposal as temporary records. This approach is now being expanded to include other types of electronic messages beyond email, as the use of additional electronic messaging platforms has grown in recent years.

At Feith, we understand the importance of proper records management in the federal government, and that’s why our records management platform includes the ability to manage Capstone. Our platform includes features such as the ability to keep track of Capstone officials and automatically control Capstone records, making it easy for agencies to comply with NARA guidelines.

One of the key benefits of the role-based approach is that it allows for more efficient management of records, as agencies are able to prioritize the records of high-level officials for permanent retention. This is particularly important in the era of electronic communication, as the volume of messages exchanged can be overwhelming. By focusing on the records of key decision-makers and other officials, agencies can ensure that the most important information is properly preserved for future reference.

In addition to the role-based approach, NARA Bulletin 2023-02 also provides guidance on the definition of “electronic messages” and the record status of these messages. According to the bulletin, electronic messages are defined as electronic mail and other electronic messaging systems that are used for purposes of communicating between individuals. This definition includes texts, chats, and instant messages, as well as other types of electronic communication.

Importantly, the bulletin also reiterates existing policy that text messages and chat communications created or received in the course of agency business are likely federal records, and agencies must follow NARA-approved disposition authorities for these records. This means that agencies must begin capturing and preserving electronic messages that meet the definition of a federal record, in order to comply with NARA guidelines and the Electronic Message Preservation Act (EMPA) of 2021.

At Feith, we understand the challenges that agencies face when it comes to managing electronic records, and that’s why our platform includes tools and features specifically designed to make it easy for agencies to comply with NARA guidelines. With our platform, agencies can easily capture and preserve electronic messages, and can also use our Capstone management tools to ensure that records are properly classified and scheduled for disposal or retention.

In conclusion, NARA Bulletin 2023-02 is an important development for federal agencies, as it expands upon the role-based approach for managing electronic messages and provides guidance on the record status of these messages. At Feith Systems, we are committed to helping agencies navigate these complex issues, and our records management platform includes the tools and features needed to manage Capstone and ensure compliance with NARA guidelines.

Picture of Shannon Heim

Shannon Heim

Shannon is the Senior Marketing Associate at Feith Systems and Software. With a deep commitment to enhancing digital transformation and transparency for government, Shannon promotes innovative solutions for efficient and accountable operations. In addition to her marketing duties, she contributes her expertise to Records Management University, helping to educate records managers.

OMB Extends M-19-21 Deadline to June 30, 2024

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Feith Systems is a leader in Federal Records Management software, and we are excited to see the release of OMB/NARA M-23-07, Update to Transition to Electronic Records. This memorandum reinforces the importance of strong records management for transparency and accountability in government, and reaffirms the goal of transitioning federal agencies to a fully electronic environment.

The new memorandum extends the deadlines for this transition to June 30, 2024, due to implementation delays caused by the COVID-19 pandemic. This extension will allow agencies more time to complete their transition to electronic records and to fully embrace the opportunities that this transition affords.

At Feith Systems, we believe that moving beyond paper-based processes and transitioning to an electronic environment is a critical step in improving government efficiency and effectiveness. Our Federal Records Management software is designed to help agencies manage their records electronically, ensuring that they are easily accessible and properly stored for eventual transfer and accessioning by NARA.

Under the new memorandum, all permanent records in federal agencies must be managed electronically by June 30, 2024. This includes records that are eligible for transfer to NARA or to Federal Records Centers. After this date, all agencies must transfer permanent records to NARA in electronic formats, with appropriate metadata in accordance with NARA regulations and transfer guidance.

Temporary records are also affected by the new memorandum. By June 30, 2024, all temporary records in federal agencies must be managed electronically to the fullest extent possible. Agencies may request a limited exception to this requirement from NARA if replacing specific analog records with electronic systems would be burdensome to the public, the cost would exceed the benefit, statutory or regulatory barriers impede implementation, or there is exceptional intrinsic value in the original format.

After June 30, 2024, NARA will no longer accept transfers of permanent or temporary records in analog formats, and will accept records only in electronic formats with appropriate metadata. This means that agencies must ensure that their records are properly digitized and properly formatted before transferring them to NARA.

Meet Requirements with Feith

Feith Systems is committed to helping federal agencies meet these new requirements and transition fully to an electronic environment. Our Federal Records Management software is designed to assist agencies with every aspect of this transition, from digitizing and formatting records to storing and transferring them in compliance with NARA regulations.

We understand that transitioning to an electronic environment can be a complex and time-consuming process, and we are here to help. If your agency is in need of assistance with the transition to electronic records, we encourage you to contact Feith Systems to learn more about our Federal Records Management software and how it can help your agency meet the requirements of OMB/NARA M-23-07.

Picture of Shannon Heim

Shannon Heim

Shannon is the Senior Marketing Associate at Feith Systems and Software. With a deep commitment to enhancing digital transformation and transparency for government, Shannon promotes innovative solutions for efficient and accountable operations. In addition to her marketing duties, she contributes her expertise to Records Management University, helping to educate records managers.

USDA Adopts the Feith RMA iQ Platform

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FOR IMMEDIATE RELEASE

Washington, DC (September 20, 2022) – Feith Systems & Software, Inc. is pleased to announce that it has been selected by the United States Department of Agriculture (USDA) to provide its Records Management Application (RMA) solution, Feith RMA iQ.

USDA is the latest federal agency to adopt Feith’s RMA platform, which will be used enterprise-wide to manage the lifecycle of the agency’s electronic and physical records.

“We are thrilled to have been selected by USDA for this important project,” said Dan Feith, Executive Vice President of Feith Systems. “Our RMA platform is the most flexible and user-friendly on the market, and we are confident that it will help USDA improve its records management processes and compliance with federal regulations.”

The Feith RMA solution was selected following a rigorous evaluation process that included a comprehensive review of the agency’s records management requirements. Feith’s RMA platform met all of the criteria established by USDA, and the agency is now in the process of deploying the solution across its organization.

“This is a major win for Feith, and we are proud to have our RMA solution selected by another federal agency,” said Charlie King, CIO of Feith Systems. “Our RMA platform is the result of years of research and development, and we are confident that it will help USDA streamline its records management processes and improve compliance.”

The Feith RMA platform is a web-based solution that provides users with a central repository for all of their electronic and physical records. The platform includes features such as:

  • A drag-and-drop interface that makes it easy to add, modify, or delete records;
  • A search function that allows users to quickly locate specific records;
  • The ability to generate reports and export data for analysis;
  • Workflow feature allowing the user to track progress of individual items through each stage its life cycle.

The Feith RMA platform is also compliant with a variety of federal regulations, including:

  • The Federal Records Act (FRA)
  • The National Archives and Records Administration’s (NARA) General Records Schedule (GRS)
  • The Presidential Records Act (PRA)

About Feith Systems & Software

Feith Systems & Software, Inc., founded in 1979, is the United States’ leading supplier of Records Management Applications to the federal government and commercial entities with high security requirements. Feith solutions are used by organizations around the world to manage physical and digital records, streamline business processes, and improve compliance with regulations.

For more information, please visit www.feith.com or contact us at more-info@feith.com.

Press Contact:
Richard Long
Feith Systems & Software
(267) 464-6416
rlong@feith.com

Picture of Shannon Heim

Shannon Heim

Shannon is the Senior Marketing Associate at Feith Systems and Software. With a deep commitment to enhancing digital transformation and transparency for government, Shannon promotes innovative solutions for efficient and accountable operations. In addition to her marketing duties, she contributes her expertise to Records Management University, helping to educate records managers.

Library of Congress goes live with the RMA iQ Platform

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Press Release: Library of Congress goes live with the RMA iQ Platform

FOR IMMEDIATE RELEASE

Washington, DC (October 1, 2021) – Feith Systems & Software, a leading provider of records management software (RMA), announced today that their RMA iQ software has achieved Authority to Operate (ATO) on AWS and gone into production at Library of Congress (LoC). This means that Feith RMA iQ is now being used by LoC to manage electronic records in compliance with National Archives and Records Administration (NARA) standards.

“We are thrilled to have our RMA iQ software in production at Library of Congress,” said Dan Feith, Executive Vice President of Feith Systems & Software. “This implementation is a testament to the hard work of our team and the flexibility of our software. We are honored to play a part in helping the Library manage their vast collections of electronic records.”

Authority to Operate is the formal approval required for any information system that will be used to process, store, or transmit government data. The ATO process is designed to ensure that information systems are secure and compliant with all relevant laws and regulations. The process of achieving ATO for a Records Management system can be lengthy and difficult due to the number of integrations required, but Feith’s team was able to streamline the process and achieve ATO in just eight months.

“Going live with the Library is a major accomplishment, but it’s only the beginning,” said Feith. “We will continue to work closely with them to ensure that their records are managed effectively and efficiently with RMA iQ under this IDIQ.”

RMA iQ is Feith’s web-based records management software that helps organizations track, manage, and preserve their electronic records in compliance with NARA standards. RMA iQ is used by federal, state, and local governments, as well as corporations and other organizations, to manage millions of records.

The RMA iQ platform achieved ATO on Amazon Web Services (AWS) in compliance with Federal Information Security Management Act (FISMA) Moderate controls. RMA iQ is also compliant with the Department of Defense 5015.2 Standard for Electronic Records Management Software Applications and Systems.

About Feith Systems & Software

Feith Systems & Software, Inc., founded in 1979, is the United States’ leading supplier of Records Management Applications to the federal government and commercial entities with high security requirements. Feith solutions are used by organizations around the world to manage physical and digital records, streamline business processes, and improve compliance with regulations. Feith is the only American owned and operated company that is certified to operate at all levels of the DoD 5015.02 standard. For more information, please visit www.feith.com or contact us at more-info@feith.com.

Press Contact:
Richard Long
Feith Systems & Software
(267) 464-6416
rlong@feith.com

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Feith RMA iQ selected for Department of Labor’s enterprise Records Management program

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FOR IMMEDIATE RELEASE

Washington, DC (April 28, 2022) – Feith Systems & Software, a leading provider of integrated software solutions for Records Management, announced today that its RMA iQ platform has been selected by the United States Department of Labor (DOL) as the foundation for their enterprise Records Management program.

DOL’s selection of Feith underscores the company’s leadership position in providing innovative solutions that meet the complex needs of government agencies.

The Department of Labor’s Records Management program is responsible for managing a vast array of records, which includes personnel files, email, case files, and more. The records span a wide range of formats including paper, email, audio, video, and images.

With Feith’s RMA iQ platform, the Department of Labor will be able to manage all of its records in a single, unified system. The platform’s comprehensive suite of features includes document and records management, workflow, business process management, and case management.

RMA iQ will help the Department of Labor to fulfill regulatory requirements such as the Federal Records Act, NARA guidance, UERM, and M-19-21. The software provides employees with easy access to information they need whenever they need it, thereby improving efficiency.

“We are honored to have been selected by the Department of Labor for this important project,” said Don Feith, President and CEO of Feith Systems & Software. “Our RMA iQ platform is proven to meet the demanding needs of government agencies, and we are committed to providing the Department of Labor with the best possible solution for their Records Management needs.”

About Feith Systems & Software

Feith Systems & Software, Inc., founded in 1979, is the United States’ leading supplier of Records Management Applications to the federal government and commercial entities with high security requirements. Feith solutions are used by organizations around the world to manage physical and digital records, streamline business processes, and improve compliance with regulations. Feith is the only American owned and operated company that is certified to operate at all levels of the DoD 5015.02 standard. For more information, please visit www.feith.com or contact us at more-info@feith.com.

Press Contact:
Richard Long
Feith Systems & Software
(267) 464-6416
rlong@feith.com

Picture of Shannon Heim

Shannon Heim

Shannon is the Senior Marketing Associate at Feith Systems and Software. With a deep commitment to enhancing digital transformation and transparency for government, Shannon promotes innovative solutions for efficient and accountable operations. In addition to her marketing duties, she contributes her expertise to Records Management University, helping to educate records managers.

Defense Commissary Agency’s rollout of Feith RMA IQ receives prestigious DoD CIO Award

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FOR IMMEDIATE RELEASE

WASHINGTON, DC ―

Pentagon leadership has awarded the Defense Commissary Agency with the prestigious DoD CIO Award for their world-wide rollout of the Feith Systems electronic records management platform, RMA IQ.

The DoD CIO Awards Program recognizes outstanding achievements in Digital Modernization from across the Department of Defense.

“The recipients of this award have demonstrated how technology truly enables our nation to perform critical missions despite the COVID-19 global pandemic,” said the Honorable Dana Deasy, Chief Information Officer of the DoD, introducing the awards.

This year the DoD CIO leadership selected Feith customer DeCA as the winner of the Electronic Records Management modernization award.

A team of eighteen from the Defense Commissary Agency were recognized at the Pentagon for their successful rollout of the Feith ERM platform.

Describing DeCA’s successful project, Mr. Deasy celebrated the agency’s “successful transition to electronic records with a fully integrated, fully automated, and cost savings records management solution that fosters rapid information sharing across the Defense Commissary Agency.”

Director of DeCA’s IT Management and Oversight directorate, Neville Gallimore, celebrated the win with the directorate, “It took a team effort from multiple functional areas and the IT Group to achieve one of the core pillars of our congressionally mandated IT modernization goals.”

“We are extremely proud of DeCA’s accomplishment winning this well-deserved award, especially during the COVID outbreak when IT Modernization was so critically important. We couldn’t be prouder to have been a part of it. We’re continuing our important work ensuring agencies are compliant with M-19-21 and becoming the standard for Federal Electronic Records Management.” said Daniel Feith, Executive Vice President of Feith Systems.

You can watch the presentation of the award here:
https://dodcio.defense.gov/

Picture of Shannon Heim

Shannon Heim

Shannon is the Senior Marketing Associate at Feith Systems and Software. With a deep commitment to enhancing digital transformation and transparency for government, Shannon promotes innovative solutions for efficient and accountable operations. In addition to her marketing duties, she contributes her expertise to Records Management University, helping to educate records managers.