Feith Annual Conference & Training

Feith Annual Conference & Training

Feith Annual Conference & Training

Feith Virtual Conference

October 7th and 8th, 2020

We’d like to invite you to this year’s  Feith Annual User Conference and Training, our annual educational get-together streamed live for our Feith customers. 

Learn theory, real-world applications, and best practices, all geared toward giving you and your organization a better Feith experience for the next 12 months and beyond.

 

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Richard Long

Richard Long

Richard loves getting conversations started about the Big Ideas in Records Management and Information Governance. He helps run the Records Management University program, bringing great free content to information professionals. Got his start at Feith Systems in 2014 as Head of Training. He now runs the marketing group. Reach out to Richard with questions at rlong [at] feith.com

Feith for Chat Records

Feith for Chat Records

NARA-Compliant Messaging

Instant messaging has become a major form of business communication. Chat programs are a great way for people to collaborate at a distance, but they have some drawbacks. One challenge is that chat programs lack archiving, records retention and compliance features. Many companies and government agencies are mandated to capture and store all communications regardless of their format in a secure and compliant manner. Companies with tens of thousands of employees send millions of messages every day. Finding a specific message is borderline impossible without the right tools.

Feith gives you the means to safely record and archive messages in their entirety

  • Capture messages automatically from many messaging platforms
  • Store and view chats and their metadata as conversations 
  • Keep messages and other electronic records in a single repository 
  • Set Retention Policies to delete stored messages 
  • Export from the Feith archive in shareable formats 
  • Create cases for internal review
  • Flag content based on keyword – get alerted when conversations need to be reviewed and escalated 
  • Create legal holds or record packages with a single click 
  • Archive all conversations in a secure repository 
  • Encrypt messages while in transit and at rest 
  • Search by message type, person or phrase with fast results

Capture and Archive from Multiple Platforms

With Feith’s DoD certified archive, messages are captured directly from the source in their conversational context.  Everything is ingested including log-ins, log-outs, edits, deletes, and replies, and stored exactly the way they were made. Conversations can be recorded from a variety of communication platforms; Microsoft Teams, Yammer, SharePoint, OneDrive, Skype, Zoom, Slack, Jabber, Blackberry, and more.  Feith captures and archives millions of messages daily, helping businesses of any size.  

  

Organize records for easy retrieval  

The Records Manager uses Feith to create and execute classification schemes.  Their efforts, combined with the right tools, put structure to the company or agency’s records and saves time on retrieval.  Archived messages can be found by looking for what the message says, who sent it, or when it was sent.    

 

Keep track of messages through their entire lifecycle 

The Records Manager creates retention policies which control when messages get deleted.  The system watches the clock and notifies the Records Manager when the time comes to dispose of a conversation log. Once the Records Manager has given approval, the system will automatically delete the messages at the end of their lifecycle. 

End-to-End Compliance and Oversight Tools

Feith’s customizable internal panels, policies, and multi-tier review queues help a business to personalize their compliance experience.  Compliance officers can work together while collecting conversations into cases for internal review.  Feith alerts the compliance officers if a message needs to be reviewed and escalated.  With a single click, deletion will be suspended on a record or collection of records for legal holds.    

 

Flag and freeze inappropriate conduct  

Administrators are able to define workflow rules to send notifications.  Compliance specialists can create policies to automatically flag conversations based on keywords, enabling them to act on explicit or racially charged conduct before it becomes a legal liability.    

 

 

Back up and protect important messages  

With Feith, assurance options guarantee that all chat data is properly backed up in the event of a disaster.  Conversation logs are encrypted both in-transit and at rest. Once captured, they are stored in a DoD 5015.02 certified archive.  Chats can always be found and exported for public records requests.   

 

Fast, Advanced Text Search and Retrieval

Not only does Feith allow you to record, archive, and dispose of records; it also assists in using, finding, and analyzing stored records.  Feith’s Automatic indexing adds structure  tomassive volumes of message logs by capturing and organizing conversation metadata. Once captured, that metadata and the message contents can be searched to pinpoint a conversation or range of conversations. 

 

 

Search tools for every department 

The Records Manager has the option to filter by person, message type, and phrase. They can also save time on eDiscovery by looking in a single repository that centralizes the company or agency’s electronic records. When searching for information, teams can gather every piece of relevant data, including chats and messages, emails, documents, and much more 

 

Narrow results down to the letter 

Feith’s advanced search tools can instantly spot keywords or key phrases, and even find near-matches and spelling errors. Search results are lightning-fast, and favorite search criteria can be bookmarked for later.  

 

Seamlessly find and export messages 

Discovery policies can also be made to detect keywords and key phrases. Captured messaging content is presented in its entirety in a natural, easy to read conversational format. Metadata is captured along with chat logs for discovery and retrieval. If chats are captured to the Feith archive they can be accessed and exported instantly, and in whatever file format is needed.  

Feith gives businesses the tools to master their chat records

Feith has the tools to manage your organization’s mountain of messages.  With Feith, a business can record and store conversations in an easy-to-read, easy-to-find format. Once archived, all messages can be searched and controlled with the same tools used to meet your electronic document and records compliance goals.  Feith lets you bring enterprise-grade Records Management to chat 

 

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Shannon Heim

Shannon Heim

Helping others is what Shannon loves most, making her a great fit for outreach at Records Management University. She is in charge of credits and certificates as well as the RMU email account. When Shannon isn’t talking with students, she edits the on-demand classes to make them as high quality as possible.

VIDEO: The Path to an Electronic Records Management Solution

VIDEO: The Path to an Electronic Records Management Solution

Bimonthly Records and Information Discussion Group
Dedicated to the Improvement of Federal Records Management

The Path to an Electronic Records Management Solution Susan Little, CIO, US Access Board

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Richard Long

Richard Long

Richard loves getting conversations started about the Big Ideas in Records Management and Information Governance. He helps run the Records Management University program, bringing great free content to information professionals. Got his start at Feith Systems in 2014 as Head of Training. He now runs the marketing group. Reach out to Richard with questions at rlong [at] feith.com

VIDEO: Using Geographical Dashboards in Records Management

VIDEO: Using Geographical Dashboards in Records Management

We will dig into how Feith Systems uses Geographical Dashboards and Lat/Long data to make sense of Documents and Records. 

Use any timestamp below to jump to that portion of the video! Introduction/Prerequisites – 0:00 Adding/Configuring a GeoMap Pod – 2:11 Adding hyperlinks to Pins – 4:28 Adding Custom Colors to GeoMaps – 5:12 Navigating/Searching in Maps – 7:01

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Richard Long

Richard Long

Richard loves getting conversations started about the Big Ideas in Records Management and Information Governance. He helps run the Records Management University program, bringing great free content to information professionals. Got his start at Feith Systems in 2014 as Head of Training. He now runs the marketing group. Reach out to Richard with questions at rlong [at] feith.com

JAD Beta – Design the Future of Feith

JAD Beta – Design the Future of Feith

At Feith Systems, we pride ourselves on our closeness with customers—we like to say that all of our software is born from customer need.

That’s why every year we host JAD- a Joint Application Development session where customers tell us how they’re using the software and what we can do to make it work better for them. Some features that came from past JAD sessions include:

  • Add page- select multiple documents and append a page to them in bulk
  • Record when a user logs into WebFDD for reporting (last login)
  • Print Workflow Diagram to PDF
  • RSS feed to notify customers of new releases.

This year during JAD, we had some of the very first customers using FeithDrive in production participate, which prompted us to look at the application in-depth with the entire JAD audience. We got great feedback on one of the features of FeithDrive from a customer who hasn’t even implemented it yet!

See, in FeithDrive, we save the entire revision history for every document—we do this for a few reasons:

  1. Some clients NEED to preserve a full audit trail for every document they have—we want our software to be compliant with their needs
  2. The convenience of seeing who made changes, when, and being able to see older versions of the documents at a moment’s notice. You only have to overwrite your work once to know the pain of losing it!

Some of our other customers want to ability to turn this off- to have new versions of a document overwrite older versions with no version history preserved.

And we said—why not. As long as the functionality remains in place for customers who need it for compliance, then we don’t see the harm in removing the audit trail for systems that have less strict requirements.

And then another customer had an idea for JAD Beta- that’s right, it wasn’t even our idea! To test new software on the customers we want to use it while it’s still being written.

So here we are—we want your feedback on the software we’re still writing. All we want to do is show it to you and if you happen to say, “what about…” then we’re all ears.

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Katherine Long

Katherine Long

So, what are you keeping in your file cabinet?

So, what are you keeping in your file cabinet?

I’m talking about those metal boxes with drawers — you know, the things you don’t need now that your company moved to FDD.

I opened up the file cabinet in my cubicle yesterday and found a pair of high heels that I ambitiously wore to work once and ditched after an hour. That’s it.

Why? Because nobody at Feith uses metal file cabinets to hold documents.

That’s my theory anyway, and I’ve been asking around.

  • In Richard’s cabinet—a few Tupperware containers that he’s been meaning to take home all week.
  • Gregory keeps action figures and snacks, because emergency could strike at any moment.
  • Josh keeps a set of spare clothes for after a jog, or in case riding his motorcycle proves messy.
  • Patrick told me he has “a pet monkey on a bicycle playing the tuba.” Maybe his German accent is having an effect here, but I’m pretty sure he’s serious.
  • Finally, when I asked Gwyn she looked around her cubicle and said, “Wait, I have a file cabinet?”

I rest my case.

Here’s what I want to know: 
What are you using your file cabinet for, now that you don’t need it?

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Katherine Long

Katherine Long