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Careers at Feith Systems
We are a profitable engineering-focused company offering a lively, flexible work environment. We are seeking enthusiastic individuals with technical backgrounds or experience who want to join our small community. We offer excellent benefits, including health & dental care, flexible hours, paid-time-off accrual, a top-notch profit sharing plan, and 401(k). We welcome resumes and applications for all roles at:   more-info@feith.com.

Available Positions

Solutions Intern

Type: Temporary, Internship
Availability: Immediate

The primary focus of this position is to perform consulting services for Feith clients by building and configuring business process solutions that utilize the Feith software suite. The internship includes the opportunity to work in collaboration with Solution team members to aid in building a solution that maximizes the suite’s capabilities to meet the customer’s expectations. Interns work in concert with the engineering and support departments and assist Solution developers to create, test and implement maintainable solutions that are consistent with the direction of the product suite.

Technical Responsibilities

  • Document solutions that utilize the Feith software suite to meet identified business requirements
  • Provide Quality Assurance of developed solutions as well as solutions created by other developers on the team
  • Identify and alert management of changes to initial solution design from either customer requests or during the development process
  • Learn and demonstrate current baseline technical capabilities of the Feith software suite and participate in defining technical approaches to solving clients business needs
  • Work closely with engineering and support to create maintainable solutions, communicate customer use cases and identify improvements to the software that could enhance the product or increase the velocity of developing customer solutions in the future
  • Provide technical and customer support for developed solutions as well as solutions created by other developers on the team

Education Requirements:

  • In the process of acquiring a bachelor’s degree or equivalent experience
  • Or Coding Bootcamp

Please email resume to emarker@feith.com, and be sure to include “Solutions Intern” on the subject line of your email. Interested applicants only, no recruiters please.

Java Programmer

Type: Permanent, Full time
Availability: Immediate
Salary: Commensurate with experience
Minimum Education: 4-Year College Degree in Computer Science or Software Engineering

Feith Systems and Software, Inc. is looking for a qualified individual to fill an opening in our Software Engineering Department as a Java Developer. We are seeking a creative, enthusiastic, and hard-working individual who desires to be part of a team. The individual must enjoy their work and be motivated to keep up with current technologies. Candidates will be programming a web-based application using Java, Spring, Vaadin as well as REST services in Apache CXF.

Qualified candidate must have:

  • At least a BS in Computer Science or Software Engineering
  • Minimum 3 years Java programming experience
  • Experience with Spring 4 or later and/or Spring Boot 2 or later
  • Experience with the JDBC API
  • Experience with at least Java 8
  • Knowledge of relation database design and management principals
  • Excellent organizational skills and ability to think logically
  • Effective written and communication skills.
  • Must be authorized to work in the United States

Preferred:

  • Oracle Database and/or Microsoft SQL Server
  • The Vaadin UI framework
  • REST API design and implementation, especially with Apache CXF and JAX-B
  • JEE Servlet API 3.1 and newer, especially with Tomcat 8.5 or newer
  • Experience with Java 11 or later
  • Development tools such as Apache Maven, Jenkins, and Git
  • Experience with Atlassian JIRA, Confluence, and Bitbucket
  • Familiarity with development under Windows and Linux
  • Currently holds or is able to obtain government clearance

Feith Systems is dynamic company that offers a fun and flexible work environment that offers excellent benefits including:

  • Health, Dental, and Life Insurance
  • Flexible hours, paid vacation, sick and personal days
  • 401k retirement plans
  • Employee profit-sharing plan

Please email resume and salary requirements to engrjobs@feith.com, and be sure to include “Java Programmer” on the subject line of your email. Interested applicants only, no recruiters please.

Support Engineer

Type: Permanent, Full time
Availability: Immediate
Salary: Commensurate with experience
Minimum Education: 4-Year College Degree or 2-Year College Degree with 2-5 Years’ Experience

Feith is seeking a creative, enthusiastic, and hard-working individual with a desire to learn, a focus on collaboration, excellent technical skills, quality communications skills, and a sense of humor, to serve as a Software Support Analyst.

Responsibilities:

  • Provide daily support to clients for the Feith Product Suite, including logging and monitoring support calls in the ticket tracking system
  • Work closely with Engineering to resolve support calls that require in depth analysis
  • Provide software installations, upgrades, and training to clients as required
  • Work with Solutions Department to identify and QA-test bug fixes and/or assist QA with software testing
  • Review and/or create release notes for software applications
  • Mentor and train junior support analysts in the technical and procedural aspects of support
  • Assist in-house support with implementation/conversion of Feith Product Suite
  • Some travel required

Required Skills:

  • 4-year or 2-year college degree in computer or business-related field
  • 3 years telephone support experience and 2 years software training experience
  • Knowledge of Oracle and/or SQL databases
  • Experience with ticket-tracking software
  • Some experience with hardware peripherals, servers, tape backups, etc.

Additional Requirements:

  • Must be able to pass security clearance
  • May require extended work schedules, tight deadlines, and conflicting priorities
  • Must be able to work in a variety of social, cultural, legal, and political environments

Please email resume and salary requirements to support_jobs@feith.com, and be sure to include “Support Engineer Position” on the subject line of your email. Interested applicants only, no recruiters please.

 

Software Quality Assurance (QA) Tester

Location: Fort Washington, PA 19034
Type: Permanent, Full time
Availability: Immediate
Department: Engineering
Job Category: Entry-level

Feith Systems and Software, Inc. is looking for a qualified individual to fill an opening in our Software Quality Assurance (QA) Tester position. The Software QA Tester checks new software and works with engineers to release quality products for our customers. We are a profitable engineering-focused company offering a lively, flexible work environment. We are seeking enthusiastic individuals with technical backgrounds or experience who want to join our small community.

We offer excellent benefits, including health and dental care, flexible hours, paid-time-off accrual with rollover, a top-notch profit sharing plan, and 401(k). Our location in Fort Washington, PA, has nearby access from the Pennsylvania Turnpike and we provide options for a hybrid work environment.

Responsibilities

  • Test new features and changes in software, as well as verify the critical software functionality is working correctly
  • Report problems and suggest improvements to engineers in order to prepare software for release
  • Write and update functional and system test plans
  • Write release notes for new software
  • Write and update end user software documentation and product manuals

Day-to-Day Activities:

  • Test a software product and get it ready for release
  • Sometimes switch between multiple testing projects
  • Record findings in software quality management system
  • Report to Senior QA Tester who assigns projects and provides training
  • Participate in regular meetings with the Engineering department

Requirements:

  • BS in a technical field or equivalent experience
  • Comfortable using and learning computer software
  • Solid written and verbal communication skills

Pluses:

  • Database SQL Experience
  • Understanding of testing methodologies
  • Window / Linux operation system experience

Please send resume and salary requirements to: qajobs@feith.com

Business Analyst – Records Management

Type: Permanent, Full time
Availability: Immediate
Salary: Commensurate with experience

The primary focus of this position is to perform consulting services for Feith clients by discovering records management requirements and configuring records management solutions using the Feith software suite. The Business Analyst for Records Management will work in collaboration with Feith project managers and the Solutions Product Manager to determine customer business requirements and design a solution that maximizes the suite’s capabilities to meet the customer’s expectations.  The analyst will work with project managers to document customer requirements and supply estimation of effort needed to provide the solution.  The analyst will work in concert with the Solutions Product Manager, engineering, and support departments to configure, test, and implement maintainable solutions that are consistent with the direction of the product suite.  Analysts also have the opportunity to collaborate with the Solutions Product Manager on how to improve the capabilities of the Feith product suite.

Responsibilities

  • Become an expert on configuring Categorization and Disposition settings within Feith products
  • Conduct discovery to gather and document customer business requirements
  • Design and document solutions that utilize the Feith software suite to meet identified business requirements
  • Provide Quality Assurance on Records Management configurations
  • Identify and alert management of changes to project scope from either customer requests or during the discovery and implementation process
  • Support client meetings
  • Present current baseline technical capabilities of the Feith software suite to clients, and actively participate in defining technical approaches to solving client’s business needs
  • Work closely with engineering and support to create maintainable solutions, communicate customer use cases, and identify improvements to the software that could enhance the product or increase the velocity of configuring records management solutions in the future
  • Provide technical and customer support for records management configurations

Educational Requirements:

  • Bachelor’s Degree in Business, Technology, or a related field (preferred)
  • Or Records Management experience and 4 years of general IT industry experience
  • Or 6 years of experience in the IT industry

Experience Requirements:

  • 3 years of experience in the IT industry
  • Experience working the entire software development lifecycle (SDLC)
  • Business analysis experience
  • Excellent written and verbal communication skills
  • Excellent critical thinking and creative problem-solving skills
  • Excellent attention to detail
  • Excellent autonomy and self-motivation
  • Intermediate level proficiency with database scripting language (SQL) – focus is on SELECT statement logic with little to no need for data modification language (DML) or data definition language (DDL)
  • Intermediate level proficiency with regular expressions (RegEx) logic and the ability to construct effective keyword searches
  • Thorough understanding of enterprise software architecture, internet technologies, IT systems, and infrastructure
  • Basic understanding of systems and data integrations
  • Experience with issue and project tracking software, Atlassian JIRA (plus)

Notes:

  • All applicants will be asked for a writing sample.

We offer excellent benefits, including a profit sharing plan, health insurance, dental insurance, paid time off, 401k matching, flexible schedule, and remote work opportunities. Great perks for the right person.

Please email resume to gregory@feith.com, and be sure to include “Business Analyst” on the subject line of your email. Interested applicants only, no recruiters please.

Sales Development Representative (SDR)

Type: Permanent, Full time
Availability: Immediate
Salary: Commensurate with experience
Job Category: Entry-level

The SDR is an entry-level B2B/B2G Software Sales position, driving the new business relationship at Feith with decision-makers in key industries such as US Federal Government and the Fortune 1000. Your mission will be to reach out to prospects, qualify them and schedule demo appointments for the Account Executive. We sell directly to large enterprises’ management roles (IT, Records Management, Data Strategy, Compliance, etc.).

Responsibilities

  • Use our CRM to explore Target Accounts and find potential contacts to reach out to
  • Call/email prospects to qualify them and schedule demos
  • Handle inbound leads and promptly connect with them to assess level of interest
  • Familiarize yourself with our products & services, as well as our competitive space to best position Feith as a leading solution

Basic Qualifications:

  • BA/BS degree preferred, not required (In lieu of degree, 4 years relevant work experience)
  • 1-2 years of sales experience, specifically in outbound calling.
  • Strong communication skills over both phone and email

Notes:

  • All applicants will be asked for a writing sample.

We offer excellent benefits, including health & dental care, paid-time-off accrual, a top-notch profit sharing plan, and 401(k). Great perks for the right person.

Please email resume to rlong@feith.com, and be sure to include “SDR” on the subject line of your email. Interested applicants only, no recruiters please.

Account Manager - Customer Success

Type:    Permanent, Full time
Availability:    Immediate
Salary:    Commensurate with experience

Feith Systems seeks a talented, personable, motivated, self-starting, responsible, and business savvy individual to join its Customer Success team.  The Customer Success mission is key to the success of the company.  In this role, the candidate will be working directly with new and existing customers across the Feith Commercial and Non-Profit Sectors.

A successful Account Manager must be entrepreneurial, sales oriented and customer retention focused.  He/she fills a critical role responsible for ensuring the success of Feith Systems’ new and established customers, driving business growth and ensuring customer satisfaction.  In this role, the candidate will represent all things Feith Platform for strategic accounts, and interact closely with internal teams such as Success, Support, Project Management, Engineering and Marketing.

Through his/her business experience, relationship building skills, and understanding of customer context, he/she identifies ways to be an advocate for the platform to simplify and improve customers’ businesses and collect feedback from them to help drive product direction.

He/she engages and develops new opportunities and consistently follows up with customer requests for information while maintaining strong relationships with customers.  The candidate effectively participates in the sales process through consistent communication, impressive responses to both formal and informal RFIs and RFPs, and persuasive and exciting product presentations.  The Account Manager is responsible for learning and maintaining a deep understanding of the Feith Platform, understanding their customers’ businesses and needs, and driving upsell through consultation.

The successful candidate maximizes their results by advocating for the customer on a daily basis.  They continue to understand the customer’s business and evolving needs, empathizing with their problems and setting a plan to meet their requirements.

Responsibilities

  1. Develop deep trusted advisory partnerships with Feith customers, and ensure customer success by collaborating with internal teams as necessary to build a real passion for the Feith Platform.
  2. Create referenceable customers, focus on customer satisfaction and retention.
  3. Drive business cycles within established accounts covering all activities from opportunity identification to discovery and solutions.
  4. Demonstrate relationship-building skills, provide technical guidance with assistance of Success Managers, develop key account plans, drive Quarterly Business Reviews (QBRs), share roadmaps, and solicit feedback.
  5. Maintain relationships with all customer-facing internal and cross-functional teams, to ensure seamless customer experience from the very technical to the strategic business.
  6. Lead and coordinate complex, team selling efforts with internal Success Managers, Sales Engineers and External Partners.
  7. Create successful proposals and presentations in response to RFPs and other customer needs.
  8. Manage accurate data and record keeping in CRM tool.
  9. Successfully negotiate with partners and end-user customers, drafting Quotes, Proposals and Statements of Work.
  10. Contribute in project kick-offs to properly convey scope of work from SOW to the project team and celebrate project milestones.
  11. Review open projects with Project Managers through open line of communication, assisting in discussing Change Orders, Project Timeline adjustments, or other matters with Customer.
  12. Stay aware and coordinate with Success Manager activities, ensuring that requests are handled in line with the Customer SLA.
  13. Represent the Customer in product design or roadmap discussions, or in review of open feature requests or bug reports.
  14. Assist Director of Customer Success in Other Missions including:
    a. Coordination of on-site meetings, demonstrations, and trainings
    b. Customer audits and review for best practices
    c. Events and Customer community planning
    d. Web demonstrations or webinars
    e. Other items as needed

Compensation

  • Base salary commensurate with experience.
  • Commission plan.
  • Benefits including Company-sponsored Profit Sharing plan.

Qualifications

  • 5 + years experience in selling and presenting B2B Enterprise Software, or related experience.
  • Experience negotiating large transactions and instrumental in closing deals.
  • Bachelor’s degree in a related field, or equivalent experience.
  • Mature communication skills.
  • Takes independent action to identify and solve problems.
  • Goal oriented; Delivers quality results consistently.
  • Strong empathy for customers.
  • Analytical and process-oriented mindset.
  • Enthusiastic and creative leader with the ability to inspire others.
  • Self-aware, self-motivated, trustworthy, and confident.
  • Excellent written and verbal communication skills.
  • Persistently Positive Attitude and Overall Outlook.
  • Experience presenting in front of customers, both technology demonstrations and high quality Powerpoint presentations.
  • Effective working between teams and departments.
  • Demonstrated desire for continuous learning and improvement.
  • Strong Microsoft Office skills.
  • Genuine interest in technology, software, and business processes.
  • Up to 20% Travel required.
  • Occasional late nights or early mornings required.

Please email resume and salary requirements to jfriedrich@feith.com, and be sure to include “Account Manager – Customer Success” on the subject line of your email.

Feith Systems & Software, Inc. is an Equal Opportunity Employer (EOE). This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring, and promotion practices are performed without regard to the above listed items.