Type: Permanent, Full-time
Location: Feith HQ, In-Office
Availability: Immediately
Compensation: $60,000. Benefits include a company-sponsored profit-sharing plan.

Job Description:
Proposals are critical in the government procurement process. They serve as the primary means for communicating the capabilities, solutions, and value that a company can provide to meet government requirements. A well-crafted proposal can be the difference between winning and losing a contract, making it a vital component of our business strategy.

We are seeking a smart and self-motivated individual to join our team as Technical Proposal Writer. In this role, you will create compelling government proposals and technical documents, contribute to marketing content, and support sales efforts. You will need to rapidly translate complex technical information into clear and persuasive documents that meet the needs of our clients and support our sales team.

Our ideal candidate works well under tight deadlines and thrives in a high-stakes environment. Proposals are long documents, which often have short turnaround times. Technical experience is a plus, as our proposals are often highly complex and technical. We value curiosity and a willingness to develop skills independently. This is a cross-functional position that requires continuous learning and the ability to take on diverse responsibilities.

Responsibilities:

• Write and develop highly technical sales proposals (chief responsibility).
• Find and track sales opportunities from federal procurement databases.
• Conduct research to understand complex regulations and technical requirements.
• Create and edit marketing materials, including.
• Proofread, edit, and coordinate changes to technical and marketing documents.
• Maintain thorough knowledge of our products/services and prospective customers.
• Ensure the sales team has the necessary documentation to engage clients and drive sales.
• During downtime, the candidate will assist the marketing team with various additional tasks, including writing brochures, case studies, and white papers; developing webinars, presentations, and marketing emails; and supporting events.

Qualifications:

• Exceptionally strong written and verbal communication skills are essential.
• Detail-oriented and able to manage multiple deadlines and tasks simultaneously.
• Technical experience is a major plus.

If you are passionate about writing, have a knack for technical details, and enjoy working in a dynamic environment, we would love to hear from you. Join us and help drive our success through compelling proposals and effective marketing strategies.

The interview process will be a writing test.  The candidate will arrive at Feith HQ, read a document about a technical subject, and write a brief article about it.

Please email resume to cgarrigan@feith.com, and be sure to include “Technical Proposal Writer” on the subject line of your email. Interested applicants only, no recruiters please.

Type:    Permanent, Full time
Availability:    Immediate
Salary:    Commensurate with experience

Feith Systems seeks a talented, personable, motivated, self-starting, responsible, and business savvy individual to join its Customer Success team.  The Customer Success mission is key to the success of the company.  In this role, the candidate will be working directly with new and existing customers across the Feith Commercial and Non-Profit Sectors.

A successful Account Manager must be entrepreneurial, sales oriented and customer retention focused.  He/she fills a critical role responsible for ensuring the success of Feith Systems’ new and established customers, driving business growth and ensuring customer satisfaction.  In this role, the candidate will represent all things Feith Platform for strategic accounts, and interact closely with internal teams such as Success, Support, Project Management, Engineering and Marketing.

Through his/her business experience, relationship building skills, and understanding of customer context, he/she identifies ways to be an advocate for the platform to simplify and improve customers’ businesses and collect feedback from them to help drive product direction.

He/she engages and develops new opportunities and consistently follows up with customer requests for information while maintaining strong relationships with customers.  The candidate effectively participates in the sales process through consistent communication, impressive responses to both formal and informal RFIs and RFPs, and persuasive and exciting product presentations.  The Account Manager is responsible for learning and maintaining a deep understanding of the Feith Platform, understanding their customers’ businesses and needs, and driving upsell through consultation.

The successful candidate maximizes their results by advocating for the customer on a daily basis.  They continue to understand the customer’s business and evolving needs, empathizing with their problems and setting a plan to meet their requirements.

Responsibilities

1. Develop deep trusted advisory partnerships with Feith customers, and ensure customer success by collaborating with internal teams as necessary to build a real passion for the Feith Platform.
2. Create referenceable customers, focus on customer satisfaction and retention.
3. Drive business cycles within established accounts covering all activities from opportunity identification to discovery and solutions.
4. Demonstrate relationship-building skills, provide technical guidance with assistance of Success Managers, develop key account plans, drive Quarterly Business Reviews (QBRs), share roadmaps, and solicit feedback.
5. Maintain relationships with all customer-facing internal and cross-functional teams, to ensure seamless customer experience from the very technical to the strategic business.
6. Lead and coordinate complex, team selling efforts with internal Success Managers, Sales Engineers and External Partners.
7. Create successful proposals and presentations in response to RFPs and other customer needs.
8. Manage accurate data and record keeping in CRM tool.
9. Successfully negotiate with partners and end-user customers, drafting Quotes, Proposals and Statements of Work.
10. Contribute in project kick-offs to properly convey scope of work from SOW to the project team and celebrate project milestones.
11. Review open projects with Project Managers through open line of communication, assisting in discussing Change Orders, Project Timeline adjustments, or other matters with Customer.
12. Stay aware and coordinate with Success Manager activities, ensuring that requests are handled in line with the Customer SLA.
13. Represent the Customer in product design or roadmap discussions, or in review of open feature requests or bug reports.
14. Assist Director of Customer Success in Other Missions including:
    a. Coordination of on-site meetings, demonstrations, and trainings
    b. Customer audits and review for best practices
    c. Events and Customer community planning
    d. Web demonstrations or webinars
    e. Other items as needed

Compensation

• Base salary commensurate with experience.
• Commission plan.
• Benefits including Company-sponsored Profit Sharing plan.

Qualifications

• 5 + years experience in selling and presenting B2B Enterprise Software, or related experience.
• Experience negotiating large transactions and instrumental in closing deals.
• Bachelor’s degree in a related field, or equivalent experience.
• Mature communication skills.
• Takes independent action to identify and solve problems.
• Goal oriented; Delivers quality results consistently.
• Strong empathy for customers.
• Analytical and process-oriented mindset.
• Enthusiastic and creative leader with the ability to inspire others.
• Self-aware, self-motivated, trustworthy, and confident.
• Excellent written and verbal communication skills.
• Persistently Positive Attitude and Overall Outlook.
• Experience presenting in front of customers, both technology demonstrations and high quality Powerpoint presentations.
• Effective working between teams and departments.
• Demonstrated desire for continuous learning and improvement.
• Strong Microsoft Office skills.
• Genuine interest in technology, software, and business processes.
• Up to 20% Travel required.
• Occasional late nights or early mornings required.

Please email resume and salary requirements to jfriedrich@feith.com, and be sure to include “Account Manager – Customer Success” on the subject line of your email.

Type: Full-time
Availability: Immediate

Feith Systems and Software, Inc. is seeking a dedicated and detail-oriented Account Executive Assistant to join our team in Fort Washington, PA. This role supports our Account Executives in managing client relationships, preparing proposals, and ensuring smooth operational workflows. 

Technical Responsibilities: 

• • Assist Account Executives with client communications and follow-ups. 
  • Prepare and organize sales documents, proposals, and contracts. 
  • Coordinate meetings, appointments, and travel arrangements. 
  • Maintain and update customer databases and CRM systems. 
  • Conduct market research and gather client information. 
  • Handle administrative tasks and provide general office support. 

Qualifications:

• • Bachelor’s degree in Business, Marketing, or related field preferred. 
  • 1-2 years of experience in a similar role, preferably in the software industry. 
  • Excellent written and verbal communication skills. 
  • Strong organizational and multitasking abilities. 
  • Proficiency in Microsoft Office Suite and CRM software. 
  • Ability to work independently and as part of a team.

Benefits: 

• • Competitive salary and benefits package. 
  • Opportunities for professional growth and development. 
  • Collaborative and dynamic work environment. 

Please submit your resume and cover letter to jfriedrich@feith.com with the subject line “Account Executive Assistant Application.”

Type: Permanent, Full time
Availability: Immediate
Salary: Commensurate with experience
Job Category: Entry-level

The SDR is an entry-level B2B/B2G Software Sales position, driving the new business relationship at Feith with decision-makers in key industries such as US Federal Government and the Fortune 1000. Your mission will be to reach out to prospects, qualify them and schedule demo appointments for the Account Executive. We sell directly to large enterprises’ management roles (IT, Records Management, Data Strategy, Compliance, etc.).

Responsibilities: 

• Use our CRM to explore Target Accounts and find potential contacts to reach out to
• Call/email prospects to qualify them and schedule demos
• Handle inbound leads and promptly connect with them to assess level of interest
• Familiarize yourself with our products & services, as well as our competitive space to best position Feith as a leading solution

Basic Qualifications:

• 1-2 years of sales experience, specifically in outbound calling
• Strong communication skills over both phone and email

Notes:

• All applicants will be asked for a writing sample.

Please email resume to rlong@feith.com, and be sure to include “SDR” on the subject line of your email. Interested applicants only, no recruiters please.

Type: Permanent, Full time
Availability: Immediate
Salary: Commensurate with experience
Minimum Education: 4-Year College Degree or 2-Year College Degree with 2-5 Years’ Experience

Feith is seeking a creative, enthusiastic, and hard-working individual with a desire to learn, a focus on collaboration, excellent technical skills, and communications skills to serve as a Software Support Engineer.

Responsibilities:

• Provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems hosting the Feith Software Suite.
• Manage IT system infrastructure and any processes related to these systems.
• Provide support to IT systems including day–to–day operations, monitoring and problem resolution for Feith implementations
  
• Provide support for the ticketing system and remain involved in the resolution process.
• Familiarity with Oracle and Microsoft SQL Server Databases
• Familiarity with AWS and Azure Cloud Environments
• Ability to work well with others and contribute to team success
• Ability to think critically and analyze problems to remediate issues in internal and customer IT environments
• Some travel required

Required Skills:

• 4-year or 2-year college degree in computer or business-related field
• 3+ years of System Admin experience
• 2+ years of Linux experience
• Knowledge of Oracle and/or SQL databases

Additional Requirements:

• Must be able to pass security clearance
• May require extended work schedules, tight deadlines, and conflicting priorities
• Must be able to work in a variety of social, cultural, legal, and political environments

Type: Temporary, Internship
Availability: Immediate

The primary focus of this position is to perform consulting services for Feith clients by building and configuring business process solutions that utilize the Feith software suite. The internship includes the opportunity to work in collaboration with Solution team members to aid in building a solution that maximizes the suite’s capabilities to meet the customer’s expectations. Interns work in concert with the engineering and support departments and assist Solution developers to create, test and implement maintainable solutions that are consistent with the direction of the product suite.

Technical Responsibilities: 

• Document solutions that utilize the Feith software suite to meet identified business requirements
• Provide Quality Assurance of developed solutions as well as solutions created by other developers on the team
• Identify and alert management of changes to initial solution design from either customer requests or during the development process
• Learn and demonstrate current baseline technical capabilities of the Feith software suite and participate in defining technical approaches to solving client’s business needs
• Work closely with engineering and support to create maintainable solutions, communicate customer use cases and identify improvements to the software that could enhance the product or increase the velocity of developing customer solutions in the future
• Provide technical and customer support for developed solutions as well as solutions created by other developers on the team

Education Requirements:

• In the process of acquiring a bachelor’s degree or equivalent experience
• Or Coding Bootcamp

Please email resume to emarker@feith.com, and be sure to include “Solutions Intern” on the subject line of your email. Interested applicants only, no recruiters please.

Type: Permanent, Full time
Availability: Immediate
Department: Engineering
Job Category: Entry-level

Feith Systems and Software, Inc. is looking for a qualified individual to fill an opening in our Software Quality Assurance (QA) Tester position. The Software QA Tester checks new software and works with engineers to release quality products for our customers. We are a profitable engineering-focused company offering a lively, flexible work environment. We are seeking enthusiastic individuals with technical backgrounds or experience who want to join our small community.

We offer excellent benefits, including health and dental care, flexible hours, paid-time-off accrual with rollover, a top-notch profit sharing plan, and 401(k). Our location in Fort Washington, PA, has nearby access from the Pennsylvania Turnpike and we provide options for a hybrid work environment.

Responsibilities: 

• Test new features and changes in software, as well as verify the critical software functionality is working correctly
• Report problems and suggest improvements to engineers in order to prepare software for release
• Write and update functional and system test plans
• Write release notes for new software
• Write and update end user software documentation and product manuals

Day-to-Day Activities:

• Test a software product and get it ready for release
• Sometimes switch between multiple testing projects
• Record findings in software quality management system
• Report to Senior QA Tester who assigns projects and provides training
• Participate in regular meetings with the Engineering department

Requirements:

• BS in a technical field or equivalent experience
• Comfortable using and learning computer software
• Solid written and verbal communication skills

Preferred Skills:

• Database SQL Experience
• Understanding of testing methodologies
• Window / Linux operation system experience

Please send resume and salary requirements to: qajobs@feith.com