Troubleshooting in 20 Questions

No matter how many possibilities you plan for, you can’t always prevent problems from coming up. For a technical support representative faced with the responsibility of getting things working again, there’s one technique we use every time, with every problem situation. If you’ve ever played the game 20 Questions, you know that there’s a technique

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Keep Your Information Digital

Here at Feith we live by three words: CAPTURE, MANAGE, DELIVER. These are the basic components of the document management equation: getting information into your system, managing that information, and getting it into the hands of stakeholders. You probably already knew that, but it may surprise you to learn that when we talk to customers,

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Who are the real stakeholders in your new project?

Here’s a hint: it may not be who you expect. You’ve probably thought long and hard about all the ways your new software development project will save you time, money, and effort. But have you stopped to ask your end-users for their opinions? With so much riding on your project, the last thing you want

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So, what are you keeping in your file cabinet?

I’m talking about those metal boxes with drawers — you know, the things you don’t need now that your company moved to FDD. I opened up the file cabinet in my cubicle yesterday and found a pair of high heels that I ambitiously wore to work once and ditched after an hour. That’s it. Why? Because

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Send in the Drones!

Another beautiful Friday afternoon here at Feith Systems and Software, and what better way to celebrate than by taking the old UAV for a spin? Austin, one of our Solutions Architects, has been telling us about his drones for a few months now (although he insists they’re more accurately described as quadcopters). We couldn’t wait

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Feith Records Management Alert

In November 2011, President Obama released the Presidential Memorandum for Managing Government Records, a mandate to reform Records Management processes across all Executive Departments. Plans for compliance were then submitted to the National Archives & Records Administration by each Federal Agency, and on August 24, 2012, NARA and the Office of Management and Budget completed

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