10 Hard-won Records Management Insights

Here are ten RMA insights, that you don’t want to learn the hard way. 1. Auto-Categorization is not a magic antidote. If you aren’t careful about tagging and organizing your data, you’re making a lot of manual work down the road. 2. Organization is a magic antidote. Get organized upfront. It’s easier to provide structure

Read More »

JAD Beta – Design the Future of Feith

At Feith Systems, we pride ourselves on our closeness with customers—we like to say that all of our software is born from customer need. That’s why every year we host JAD- a Joint Application Development session where customers tell us how they’re using the software and what we can do to make it work better

Read More »

Troubleshooting in 20 Questions

No matter how many possibilities you plan for, you can’t always prevent problems from coming up. For a technical support representative faced with the responsibility of getting things working again, there’s one technique we use every time, with every problem situation. If you’ve ever played the game 20 Questions, you know that there’s a technique

Read More »

Keep Your Information Digital

Here at Feith we live by three words: CAPTURE, MANAGE, DELIVER. These are the basic components of the document management equation: getting information into your system, managing that information, and getting it into the hands of stakeholders. You probably already knew that, but it may surprise you to learn that when we talk to customers,

Read More »

Who are the real stakeholders in your new project?

Here’s a hint: it may not be who you expect. You’ve probably thought long and hard about all the ways your new software development project will save you time, money, and effort. But have you stopped to ask your end-users for their opinions? With so much riding on your project, the last thing you want

Read More »

So, what are you keeping in your file cabinet?

I’m talking about those metal boxes with drawers — you know, the things you don’t need now that your company moved to FDD. I opened up the file cabinet in my cubicle yesterday and found a pair of high heels that I ambitiously wore to work once and ditched after an hour. That’s it. Why? Because

Read More »