Support & Training
We have staff available to help

Personal, Easy-to-Reach Support

Are you a Feith user looking for technical support about a current issue? Have questions? Contact us now and a Support Engineer will gladly assist you.

Current users can login to their User Group account here.  Don’t have a login? Give us a call and we’ll set you up.

One-Call Service

Just one call for service and support on Feith provided software and hardware and managed by our Support Department staffed by engineers with years of proven software and hardware experience.

Call Tracking

All support calls are tracked in a customer support database until brought to resolution. The database provides a historical record of each installation. You’ll never have to explain your issue multiple times to multiple people.

Remote Support

Each Feith installation includes a high-speed remote support connection for communication between the customer site and the Feith Support Department, allowing issues to be viewed directly for prompt resolution. Software updates can also be downloaded via the remote connection.

User Group & Knowledge Base

As a Feith customer, you receive a secure, personal login to our private knowledge base site.

  • Review product release notes.
  • Download documentation.
  • Lookup items in our knowledgebase.

Read the

Hear how clients in your industry are using the Feith platform to tackle their most challenging records-based processes. 


Courses from Feith Experts

The goal of our week-long, beginner-to-expert training courses is to provide an education for everyone – user-to-admin – that will allow you to take full advantage of the features of Feith software, whether you are a new customer, have new users or administrators, or you need a refresher.

Training at Feith

Reasonably-priced courses are held throughout the year in our Fort Washington, PA, facility. Sessions end by 5pm so you have time to explore the wonderful city of Philadelphia.

Online Training

If you’re unable to attend live training in Philadelphia, our standard training is also available as a series of live, interactive online courses. Courses are offered in three hour sessions targeting what you need to know.

Site Visit Training at your Facility

Interested in having training live at your facility rather than taking the trip to Philadelphia? For more details, times, pricing, and availability, please contact your project manager or account representative, or email us at