Join our great team!

We are a profitable engineering-focused company offering a lively, flexible work environment. We are seeking enthusiastic individuals with technical backgrounds or experience who want to join our small community. We offer excellent benefits, including health & dental care, flexible hours, paid-time-off accrual, a top-notch profit sharing plan, and 401(k). We welcome resumes and applications for all roles at:   more-info@feith.com.

Available Positions

  • Account Executive – Life Sciences
  • Java Developer / Java Programmer
  • Account Manager
  • Sales Support
  • Project Manager
  • More not listed!

Account Manager – Customer Success

Type:    Permanent, Full time
Availability:    Immediate
Salary:    Commensurate with experience

Feith Systems seeks a talented, personable, motivated, self-starting, responsible, and business savvy individual to join its Customer Success team.  The Customer Success mission is key to the success of the company.  In this role, the candidate will be working directly with new and existing customers across the Feith Commercial and Non-Profit Sectors.

A successful Account Manager must be entrepreneurial, sales oriented and customer retention focused.  He/she fills a critical role responsible for ensuring the success of Feith Systems’ new and established customers, driving business growth and ensuring customer satisfaction.  In this role, the candidate will represent all things Feith Platform for strategic accounts, and interact closely with internal teams such as Success, Support, Project Management, Engineering and Marketing.

Through his/her business experience, relationship building skills, and understanding of customer context, he/she identifies ways to be an advocate for the platform to simplify and improve customers’ businesses and collect feedback from them to help drive product direction.

He/she engages and develops new opportunities and consistently follows up with customer requests for information while maintaining strong relationships with customers.  The candidate effectively participates in the sales process through consistent communication, impressive responses to both formal and informal RFIs and RFPs, and persuasive and exciting product presentations.  The Account Manager is responsible for learning and maintaining a deep understanding of the Feith Platform, understanding their customers’ businesses and needs, and driving upsell through consultation.

The successful candidate maximizes their results by advocating for the customer on a daily basis.  They continue to understand the customer’s business and evolving needs, empathizing with their problems and setting a plan to meet their requirements.

Responsibilities

  1. Develop deep trusted advisory partnerships with Feith customers, and ensure customer success by collaborating with internal teams as necessary to build a real passion for the Feith Platform.
  2. Create referenceable customers, focus on customer satisfaction and retention.
  3. Drive business cycles within established accounts covering all activities from opportunity identification to discovery and solutions.
  4. Demonstrate relationship-building skills, provide technical guidance with assistance of Success Managers, develop key account plans, drive Quarterly Business Reviews (QBRs), share roadmaps, and solicit feedback.
  5. Maintain relationships with all customer-facing internal and cross-functional teams, to ensure seamless customer experience from the very technical to the strategic business.
  6. Lead and coordinate complex, team selling efforts with internal Success Managers, Sales Engineers and External Partners.
  7. Create successful proposals and presentations in response to RFPs and other customer needs.
  8. Manage accurate data and record keeping in CRM tool.
  9. Successfully negotiate with partners and end-user customers, drafting Quotes, Proposals and Statements of Work.
  10. Contribute in project kick-offs to properly convey scope of work from SOW to the project team and celebrate project milestones.
  11. Review open projects with Project Managers through open line of communication, assisting in discussing Change Orders, Project Timeline adjustments, or other matters with Customer.
  12. Stay aware and coordinate with Success Manager activities, ensuring that requests are handled in line with the Customer SLA.
  13. Represent the Customer in product design or roadmap discussions, or in review of open feature requests or bug reports.
  14. Assist Director of Customer Success in Other Missions including:
    a. Coordination of on-site meetings, demonstrations, and trainings
    b. Customer audits and review for best practices
    c. Events and Customer community planning
    d. Web demonstrations or webinars
    e. Other items as needed

Compensation

  • Base salary commensurate with experience.
  • Commission plan.
  • Benefits including Company-sponsored Profit Sharing plan.

Qualifications

  • 5 + years experience in selling and presenting B2B Enterprise Software, or related experience.
  • Experience negotiating large transactions and instrumental in closing deals.
  • Bachelor’s degree in a related field, or equivalent experience.
  • Mature communication skills.
  • Takes independent action to identify and solve problems.
  • Goal oriented; Delivers quality results consistently.
  • Strong empathy for customers.
  • Analytical and process-oriented mindset.
  • Enthusiastic and creative leader with the ability to inspire others.
  • Self-aware, self-motivated, trustworthy, and confident.
  • Excellent written and verbal communication skills.
  • Persistently Positive Attitude and Overall Outlook.
  • Experience presenting in front of customers, both technology demonstrations and high quality Powerpoint presentations.
  • Effective working between teams and departments.
  • Demonstrated desire for continuous learning and improvement.
  • Strong Microsoft Office skills.
  • Genuine interest in technology, software, and business processes.
  • Up to 20% Travel required.
  • Occasional late nights or early mornings required.

Please email resume and salary requirements to jfriedrich@feith.com, and be sure to include “Account Manager – Customer Success” on the subject line of your email.

Account Executive – Life Sciences

Type: Permanent, Full time
Availability: Immediate
Salary: Commensurate with experience

Feith Systems, with their cutting-edge Orbit platform, is the leading developer of software to help Pharmaceutical companies manage complex drug safety and regulatory processes.

Our customers make medicines that improve and save lives. Ensuring that those products are safe is an extremely complex process. Our technology works to transform that job; creating additional structure and transparency around critical drug safety and regulatory workflows.

We are looking for a polished Account Executive to gain a deep understanding of our software, and then translate it for Life Sciences subject matter experts. Build pipelines and sign customers.

What You’ll Do

  • Develop relationships with life sciences and IT leadership at Top 100 global pharma
  • Find and cultivate large sales opportunities in pharma territory
  • Persevere across long sales cycles
  • Use your knowledge of the Drug Safety space and demonstrate thought leadership
  • Act as the interface between customer stakeholders and internal software teams
  • Must be willing to do some travel (US and Europe), 10 or more times a year

Requirements

  • 5+ years of success selling to large organizations
  • Proven track record of exceeding sales quotas
  • Comfort selling to C-level people
  • Must be highly self-motivated
  • Quality written, interpersonal and presentation skills

Please email resume and salary requirements to orbit@feith.com, and be sure to include “Account Executive – Life Sciences” on the subject line of your email.

Support Engineer

Type: Permanent, Full time
Availability: Immediate
Salary: Commensurate with experience
Minimum Education: 4-Year College Degree or 2-Year College Degree with 2-5 Years’ Experience

Feith is seeking a creative, enthusiastic, and hard-working individual with a desire to learn, a focus on collaboration, excellent technical skills, quality communications skills, and a sense of humor, to serve as a Software Support Analyst.

Responsibilities:

  • Provide daily support to clients for the Feith Product Suite, including logging and monitoring support calls in the ticket tracking system
  • Work closely with Engineering to resolve support calls that require in depth analysis
  • Provide software installations, upgrades, and training to clients as required
  • Work with Solutions Department to identify and QA-test bug fixes and/or assist QA with software testing
  • Review and/or create release notes for software applications
  • Mentor and train junior support analysts in the technical and procedural aspects of support
  • Assist in-house support with implementation/conversion of Feith Product Suite
  • Some travel required

Required Skills:

  • 4-year or 2-year college degree in computer or business-related field
  • 3 years telephone support experience and 2 years software training experience
  • Knowledge of Oracle and/or SQL databases
  • Experience with ticket-tracking software
  • Some experience with hardware peripherals, servers, tape backups, etc.

Additional Requirements:

  • Must be able to pass security clearance
  • May require extended work schedules, tight deadlines, and conflicting priorities
  • Must be able to work in a variety of social, cultural, legal, and political environments
Please email resume and salary requirements to support@feith.com, and be sure to include “Support Engineer Position” on the subject line of your email. Interested applicants only, no recruiters please.

Java Developer / Java Programmer

Type: Permanent, Full time
Availability: Immediate
Salary: Commensurate with experience

The Position:
Feith Systems and Software is looking for a qualified individual to fill an opening in our Software Engineering Department as a Java Developer. Feith Systems offers a stable but flexible work environment. We are seeking a creative, enthusiastic, and hardworking individual who desires to be part of a team. The individual must enjoy their work and be motivated to keep up with current technologies. Candidates will be programming a web based application using JAVA, JSP, HTML5, CSS3.

Basic Qualifications:

  • B.S. or M.S. Computer Science or Software Engineering
  • 2+ years Java web product development experience (Java 6+)
  • Servlet 3.0+ (Tomcat 7 preferred)
  • SOAP and RESTful services using Apache CXF (or other JAX-WS/JAX-RS implementation)
  • Spring and AOP
  • Git, Maven, Eclipse, Jenkins/Hudson
  • Experience with at least one RDBMS (Oracle 10g+ and/or SQL Server 2008+ preferred)
  • Knowledge of Windows Server 2008+ and at least 1 Unix or Linux operating system

We offer excellent benefits, including health & dental care, flexible hours, paid-time-off accrual, a top-notch profit sharing plan, and 401(k). Great perks for the right person.

Please email resume and salary requirements to engrjobs@feith.com, and be sure to include “Java Developer” on the subject line of your email. Interested applicants only, no recruiters please.

Feith Systems & Software, Inc. is an Equal Opportunity Employer (EOE). This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring, and promotion practices are performed without regard to the above listed items.