Social Media Records Management

Social Media Records Management

Social Media Records Management

Federally-compliant Records Management for Social Media

Since the first presidential tweet in January 2010, sent by then President Barack Obama, the medium has exploded as a way for government officials to make public announcements.  Since his inauguration in 2017, President Trump has made Social Media not just a means, but perhaps the means, for his office’s announcements.

This shift follows the trends at large, as Social Media overtakes print for the first time in global advertising revenue earlier this year. Traditional radio announcements, TV ads and print media, are still useful ways to reach out to the broader public, but many budgets simply can’t afford traditional media’s high-cost per impression, and its comparative effectiveness is increasingly up for debate.

Social media is now recognized as a powerful and inexpensive tool for engaging the public, to make announcements, and to educate, no matter what size the agency or their budget.  It’s no wonder that every agency and office up to the President has begun to leverage these effective tools for low-cost/high-impact outreach.   

But be forewarned — many agencies forget that Social Media posts constitute official government records and need to be managed according to the letter of the law. 

NARA Bulletin, ‘Guidance on Managing Social Media Records’
The Federal Records Act (44 U.S.C. 3301) defines Federal records as any material that is recorded, made or received in the course of Federal business, regardless of its form or characteristics, and is worthy of preservation. Social media content that meets this definition must be managed according to the applicable laws and regulations.” 

NARA makes the point very clearly, but it may underplay the concrete importance of Social Media as record.

As of March 2019, 73% of Americans interviewed by Pew Research Center report that they get some or all of their news from Social Media.  It’s clear that Social Media constitutes a strategically significant method for agencies to make announcements to the public, but if they’re going to use Social Media for official business they’ll have to align with NARA’s guidance.

Feith will ensure your social media presence remains compliant with all federal records regulations and guidelines.  Reach out today to learn more about our new Social Media archive solution, backed by our complete Government Records platform:  more-info@feith.com

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Mitch Farbstein

Mitch Farbstein

Mitch is our resident thought-leader on Information Lifecycle Management, he runs the perennially popular Records Management University series, and shares his expertise at conferences like ARMA, AIIM, and more. In his spare time, Mitch runs the Feith Systems Government Sales division, guiding and building our relationships with the US Government.

Feith in the Government Cloud

Feith in the Government Cloud

We are proud to have partnered with Amazon Web Services to offer Feith in the Cloud, our SaaS environment available with all the security
and functionality you expect from Feith Systems.  We have always provided a class-leading Enterprise Content, Document Imaging and Records Management platform designed with Government in mind.  And now, by implementing Feith for SaaS through GovCloud or C2S on Amazon Web Services you will have access to our one-source solution without the need to install software on-site, patch, or update applications, purchase or support hardware, or perform nightly backups.

Feith in the Cloud includes:

  • Full access to the Feith platform
  • Full database and server support
  • Full system back-up
  • Hardware, storage and database
  • Disaster Recovery Services

AWS makes it easy for the IC to discover, purchase and deploy software packages and applications. 
Feith is one of the Independent Software Vendors that can list on AWS.  AWS makes it easy to procure services and deploy them.

AWS has contracted with the Intelligence Community through the “Commercial Cloud Services” vehicle (C2S), allowing AWS “over the fence” and into the IC.  GovCloud ensures that government customers are compliant with all applicable policies.

Cloud Computing for the US Intelligence Community

Amazon Web Services offers its full platform of services to the Intelligence Community, up to Secret U.S. security classification level.  The AWS Secret Region is assessed for security compliance under the Director of National Intelligence, Intelligence Community Directive and National Institute of Standards and Technology.

Compliance for the US Government

AWS GovCloud allows for government customers and partners to comply with multiple government security polies.  GovCloud addresses security and compliance issues faced by government agencies using the cloud.

Feith is dedicated to providing our entire platform through your browser.  That means you can run in the cloud without worrying about the costs or security implications of manual software installations and upgrades.  You’ll be able to perform tasks, review documents, search the archive and visualize all without installing a thing.

The best way to provide value for your organization is a single, integrated and rock-solid solution that incorporates key ECM technologies: electronic content capture, records management, workflows, reporting, case management, task management, legacy integration and evolving security.  While each of Feith’s technologies are powerful tools on their own, the integrated Enterprise suite is where everything
comes together.

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Mitch Farbstein

Mitch Farbstein

Mitch is our resident thought-leader on Information Lifecycle Management, he runs the perennially popular Records Management University series, and shares his expertise at conferences like ARMA, AIIM, and more. In his spare time, Mitch runs the Feith Systems Government Sales division, guiding and building our relationships with the US Government.

Universal ERM Requirements

Universal ERM Requirements

The Universal ERM Requirements serve as a resource for agencies looking to use a technology solution to assist with managing their records. By referring to these guidelines, agencies can determine what ERM functions are critical, while also considering their personal needs and financial priorities.

Agencies should refer to this document when they’re deciding on an ERM system. The protocols are broken down into “must have” and “should have” recommendations, and agencies must make sure their ERM system, at least, complies with the “must have” requirements.

With the M-12-18 deadline approaching, agencies who haven’t tackled their electronic records yet should consider the solution offered by Feith Systems & Software Inc. The Feith team of subject

matter experts have guided countless government agencies during their transition to managing electronic records across their lifecycle. Furthermore, Feith’s software ensures that agencies comply with both NARA’s Must Haves and recommendations – Feith supports every requirement of the new Universal ERM Requirements.

Here are some examples of how Feith’s system can help your agency align with NARA Universal ERM Requirements:

NARA Recommendation:

“The record system must have the ability to prevent illegal access, alteration, or deletion of records.”

  • Full Attribute-Based and Role-Based Access controls for every document and data row in the system.
  • Set legal-holds to prevent deletion of records.
  • Meets the DoD 5015.02 standard for managing controlled, classified, and sensitive documents.

How Feith Helps Agencies Align With This Requirement:

“Any actions changing the level of access, altering the record, or changing the location of the record must be documented and tracked into an audit log.”

  • The Feith platform contains a full audit-trail of every change in the system. No action in the system flies under the radar of the audit system.
  • Full system log contain who, what, when, where, and how a setting or piece of metadata was changed.
  • Track and dashboard individual users, groups, roles, and their respective actions.

“Records of current and former employees must be managed in a manner that supports searching in response to information requests, including FOIA and agency business needs.”

  • Full-text and content search across all documents, including emails and their attachments.
  • Adjust search parameters to simplify search processes.
  • Advanced search allows Power Users to find things in creative ways.

“Ensuring usability of records includes converting records to usable formats and maintaining the link between the records and their metadata through the conversion process.”

  • Captures records in their native formats, but will also generate readable PDF formats for web review, redactions, and production for legal.
  • Transfers files in correct file format and with complete metadata to NARA.

“Ensuring usability of records includes carrying out system upgrades of hardware and software while maintaining the functionality and integrity of the electronic records created in them.”

  • Maintains records for entire lifecycle.
  • Whether On-Premises or in the Cloud, the system is easy to upgrade, and the records are provably secure throughout the process.

Government agencies should make sure their ERM system adheres to the Universal ERM Requirements established by NARA; Feith’s solution makes it simple for agencies to comply with these regulations.  

To learn more about how Feith helps agencies meet the NARA M-12-18 mandate and Universal ERM requirements, contact the Feith team!

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Mitch Farbstein

Mitch Farbstein

Mitch is our resident thought-leader on Information Lifecycle Management, he runs the perennially popular Records Management University series, and shares his expertise at conferences like ARMA, AIIM, and more. In his spare time, Mitch runs the Feith Systems Government Sales division, guiding and building our relationships with the US Government.

Feith Systems brings leading Records Management software to GSA Schedule 36

Feith Systems brings leading Records Management software to GSA Schedule 36

Feith Systems brings leading Records Management software to GSA Schedule 36

WASHINGTON DC (2018) — In an effort to increase the access and availability of their records management platform within the US Federal Government, industry-leaders Feith Systems and Software, Inc. have signed on to the GSA’s popular new Schedule 36 (51 600) for Records Management solutions.

The General Services Administration’s updated Schedule 36 seeks to modernize procurement for electronic records management software.

As Feith is now the only Department of Defense 5015.02-certified records management system on Schedule 36, the move to adopt the new category was particularly important to departments and agencies dealing with classified records workloads.

The GSA began moving critical Electronic Records Management software and services under Schedule 36 at the end of 2017. As the Dec. 31st, 2019 deadline of the Managing Government Records Directive quickly approaches, this and other moves to highlight Electronic Records are imperative.

Further, establishing an electronic records management program becomes increasingly important as NARA announced intentions to stop accepting paper-based records in 2022.

At the request of several organizations in the Department of Defense and Intelligence Community and in an effort to simplify procurement of their software, Feith Systems has decided to adopt the new schedule, and finalized a move onto Schedule 36 as of November.

The new schedule provides vendor certification for most of the major areas of Records Management: desktop applications, electronic messages, social media, cloud, digital media, databases, shared drives, and engineering archives. With Feith’s unique ability to support all of these major areas, this was viewed by Feith executives as a strong argument for moving to the new schedule since it emphasizes Feith’s strength across records domains.

As Feith is now the only Department of Defense 5015.02-certified records management system on Schedule 36, the move to adopt the new category was particularly important to departments and agencies dealing with classified records workloads.

For more information about the new GSA Schedule 36 SIN 51 600, navigate here.

Learn how Feith helps over 30 federal organizations with document and records management. 

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Mitch Farbstein

Mitch Farbstein

Mitch is our resident thought-leader on Information Lifecycle Management, he runs the perennially popular Records Management University series, and shares his expertise at conferences like ARMA, AIIM, and more. In his spare time, Mitch runs the Feith Systems Government Sales division, guiding and building our relationships with the US Government.

The EU General Data Protection Regulations & Why it Matters

The EU General Data Protection Regulations & Why it Matters

Let’s talk big picture…
The way we use Personal Identifying Information (PII) has vastly transformed the digital economy in recent years. Advancements in technology that captures, stores, organizes, and analyzes PII have made way for some pretty remarkable means of increasing efficiency and generating greater revenue. And who’s not a fan of that?

So how’s it changing?
Going into effect May 25th 2018, the EU’s new GDPR has serious implications for worldwide companies, so be sure to pay attention. These new regulations warrant that the rights of any individual residing in the European Union will be enforced, even if their data is being processed by companies outside the EU. The focus of the new regulation is to increase user rights as well as increase accountability for people storing or processing data.

If you’re looking for evidence that they mean business, just look at the fines. Up to 20 million euros or 4% of a company’s annual worldwide revenue, whichever is greater. By the way, once the new GDPR goes into effect, that will also include subsidiary companies and partners, even if a subsidiary was not directly involved in processing the data in question. The GDPR also makes it easier for individuals to bring private claims against organizations, including breaches that result in non-material damages. You heard right, individuals can receive compensation for emotional damages as well as financial. Sound a little daunting?

Start planning now…
There are several techniques that organizations can employ to remain in the good graces of the GDPR’s supervisory authorities. The big ones are Anonymization and Obfuscation. By removing PII from data sets, the process of anonymization renders the subject of the data anonymous.

Obfuscation ensures that existing data can’t be traced back to a specific individual. It’s a means of processing information that isolates certain identifying data and organizes it in separate places so that a person might be identified only by combining information from multiple locations.

Kind of a mouthful, huh?
Let’s break it down some more. The whole point of these tighter sanctions is to protect users from being specifically identified based on the information being gathered from their data. There’s no denying the value of the information and in fact one of the pillars of the EU’s Digital Single Market directive is to “[maximize] the growth potential of the digital economy.” The new GDPR is simply aiming to ensure that individuals, and organizations that store and process PII, are all on the same page and level playing field.

The light at the end of the tunnel…
If you’re in an industry dealing in PII (financial, medical, educational, employment) just to name a few, these new regulations make it more important than ever to have a strong Enterprise Content Management system with seamlessly integrated Records Management. Furthermore, having an open line of communication with your ECM system provider to communicate your changing needs will be an invaluable tool in navigating the changing landscape of data protection regulations.

These regulations aren’t so scary if you truly have control over exactly how your data is organized, who can access it, and when it gets disposed of. And if you don’t already have these capabilities, then you’re not getting the most use out of your data anyway.

Just think of these new sanctions as a great excuse to improve efficiency within your organization by adding structure to your data.

After all, the tighter you run your ship, the smoother the sailing.

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Mitch Farbstein

Mitch Farbstein

Mitch is our resident thought-leader on Information Lifecycle Management, he runs the perennially popular Records Management University series, and shares his expertise at conferences like ARMA, AIIM, and more. In his spare time, Mitch runs the Feith Systems Government Sales division, guiding and building our relationships with the US Government.

10 Hard-won Records Management Insights

10 Hard-won Records Management Insights

Here are ten RMA insights, that you don’t want to learn the hard way.

1. Auto-Categorization is not a magic antidote. If you aren’t careful about tagging and organizing your data, you’re making a lot of manual work down the road.

2. Organization is a magic antidote. Get organized upfront. It’s easier to provide structure to data from the beginning, than it will be to structure your data after the fact.

3. Keep It Simply Systematized. Use as few categories as your process allows. The fewer buckets you’re categorizing into, the easier it will be to maintain those categories (but make sure to see 4 below).

4. Metadata is your friend. Make sure your metadata is complete, and will allow you to separate a single category into multiple ones later, if need be. You don’t want to have to separate a category manually, believe me.

5. Be like a Ninja. The more transparent the Records Management process is to your end users, the more likely it is to succeed. Wherever possible, be like an RMA ninja.

Free   |   Live or On-Demand   |  5 CRM Credits

Over 7,000 RM, IT & IG professionals have already joined us!

 

6. But also like a Shark. The rules and regulations are always evolving. If you’re not moving your RMA process forward, you’re falling behind, or worse.

7. ‘Business Continuity’ is not just Jargon. It’s not, we swear. If your RMA system doesn’t aid business continuity, it’s not properly supporting your organization. Know it, live it, love it.

8. You’re leaking records. Records in the hands of partners, or on employee cellphones and laptops, are often just as responsive as the ones you keep on site. Know where your organization leaks records.

9. If it’s worth doing, it’s worth doing well. Implementation is key. Get it right the first time to save yourself a lifetime of headache. If you already got it wrong, please accept my condolences.

10. Make friends, a bunch of them. Get buy-in from other departments before you need them for your next project. You’ll thank us later.

Want more of our hard-won insight? Give us a call, or check out our Records Management University event!

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Mitch Farbstein

Mitch Farbstein

Mitch is our resident thought-leader on Information Lifecycle Management, he runs the perennially popular Records Management University series, and shares his expertise at conferences like ARMA, AIIM, and more. In his spare time, Mitch runs the Feith Systems Government Sales division, guiding and building our relationships with the US Government.

Troubleshooting in 20 Questions

Troubleshooting in 20 Questions

No matter how many possibilities you plan for, you can’t always prevent problems from coming up.

For a technical support representative faced with the responsibility of getting things working again, there’s one technique we use every time, with every problem situation.

If you’ve ever played the game 20 Questions, you know that there’s a technique to finding the correct answer to a completely unknown problem — If you try to guess at the very beginning you won’t get the answer. You have to cut the possibilities down, by asking broad questions:

“Is it alive?”
“Is it man-made?”
“Is it larger than a toaster?”

There are millions of possibilities, but by asking those questions that cut the field in half, we can get to the correct answer pretty quickly. The trick is to make sure that you start at the very highest level. You have to ask questions that divide your remaining possibilities in half each time. In this way, just like in 20 Questions, you should have a fairly solid idea of what’s wrong in about 20 questions – every time, no matter how complicated the problem is.

To ensure you’re cutting things in half, try to keep the questions binary in nature, for instance:

“Did it work before?”
“Is it happening to just one user, or more than one user?”
“Is it happening on just one machine, or more than one machine?”
“Can you reproduce the problem at will, or is it intermittent?”

Soon you will find a once unwieldy problem is cornered into one of 2 or 3 possibilities, each of which can just be directly checked to determine if they are, in fact, the root cause. Of course, once the root-cause is identified – then you can begin the joyous process of fixing it!

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Mitch Farbstein

Mitch Farbstein

Mitch is our resident thought-leader on Information Lifecycle Management, he runs the perennially popular Records Management University series, and shares his expertise at conferences like ARMA, AIIM, and more. In his spare time, Mitch runs the Feith Systems Government Sales division, guiding and building our relationships with the US Government.

Keep Your Information Digital

Keep Your Information Digital

Here at Feith we live by three words: CAPTURE, MANAGE, DELIVER.

These are the basic components of the document management equation: getting information into your system, managing that information, and getting it into the hands of stakeholders.

You probably already knew that, but it may surprise you to learn that when we talk to customers, the biggest area for improvement is in Capture.

That’s right—getting information into your database is what’s really eating up your team’s time. And whether it is through a web service integration, a high-speed scanning solution, or plain old drag-and-drop, we want to help your team gain back those valuable minutes. So here’s what we’ve learned:

If you want to cut down on the time it takes to do capture your information, then take a step back and connect the dots. Where is all this paper coming from? Paper forms and documents requiring wet signatures are probably the biggest culprits, but there are many times where files are printed and scanned into the database because users do not know any better way.

Try mapping your process end-to-end to see where those files can stay digital, and here’s a hint—you can ask us for help.

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Mitch Farbstein

Mitch Farbstein

Mitch is our resident thought-leader on Information Lifecycle Management, he runs the perennially popular Records Management University series, and shares his expertise at conferences like ARMA, AIIM, and more. In his spare time, Mitch runs the Feith Systems Government Sales division, guiding and building our relationships with the US Government.

Feith Records Management Alert

Feith Records Management Alert

In November 2011, President Obama released the Presidential Memorandum for Managing Government Records, a mandate to reform Records Management processes across all Executive Departments. Plans for compliance were then submitted to the National Archives & Records Administration by each Federal Agency, and on August 24, 2012, NARA and the Office of Management and Budget completed followed by issuing its Managing Government Records Directive, on how all Federal Agencies will be required to reform and improve their Records Management policies and practices, and laying out a multi-year timeline.

Those are the facts. Now, what do you do about it?

Now, you turn to Feith Systems, an established leader in Records Management solutions for the Federal Government, and your resource for information and assistance. Let us show you how to maximize your Records Management productivity, leverage automation, shift the culture in your organization without sending a shock to your users, satisfy the directive, and reform your Records Management processes – even if you are not a Federal Agency, or even not in the Public sector – all while staying within budget.

Feith is perfectly positioned to assist you in improving your Records Management, whether you’re mandated to by the Directive or just mandated to by budget constraints. Our track record of optimizing the archiving and management of all records, including classified records, is second to none. Agencies across Washington already utilize Feith’s DoD 5015.2 V3 STD-conformant Records Management application. We can help you set a plan which allows you to reduce redundant efforts, minimize costs, and operate more efficiently. Feith offers the flexibility of both at-agency local storage and the ability to run in the cloud for managing all your records from paper, computer files, and email. And even if you’re not DoD regulated, it sure is nice to know your Records Management platform is.

Now is the time to turn to an expert. Contact us at 215-646-8000 or sales-team@feith.com to find out how Feith can help your agency swiftly and seamlessly join the President’s Records Management digital future.

Records Management Webinar Series

Feith Systems presents a series of free Records Management webinars that began after the President first issued the RM Reform Memorandum. This series covers topics from all angles of improving and reforming Records Management within your Agency or organization. In these webinars, Tom Edwards, LTC, USA (Ret), MBA, CLU, ChFC, Feith Federal Regional Manager, and the Feith Records Management Team outline, interpret, and simplify the President’s Memorandum, and discuss what it means for you and your agency – and what it means for your organization even if you are not in the Government space – and what you need to do to satisfy the Reform Directive. We have begun to show you how to begin to implement your plan once you have a layout in place, and how to do so through culture change and without disrupting your users.

The following is a selection of previous topics from the Feith Records Management Webinar Series. If you have interest in viewing materials or recordings from any of the sessions, please email us at webinar@feith.com.

  • How To Eat the Records Management Elephant:
    Implementing RMA with the Phased Approach
  • Managing Your Emails as Records with the Right Automation
  • Why Your Records Management System Fails You
  • BPM Solutions: Business Process Management, Records Management, and Task Management
  • Simple & Secure Records Management Solutions for Higher Education
  • Records Management without Culture Shock: How To Improve & Automate Your RMA without Disrupting Your Users
  • Heeding The Call for Records Management Reform: How The President’s Initiative Will Change How We Manage Records
  • Shifting the Records Management Culture in Your Organization: An RM Reform Survival Guide
  • Leveraging Automation for Records Management

Have questions about the Managing Government Records Directive? Want to know how someone can help you not only satisfy the mandate, but increase productivity and maximize efficiency with next-generation Records Management solutions, as well as help you change the culture inside your organization to ease reform? Contact Feith.

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Mitch Farbstein

Mitch Farbstein

Mitch is our resident thought-leader on Information Lifecycle Management, he runs the perennially popular Records Management University series, and shares his expertise at conferences like ARMA, AIIM, and more. In his spare time, Mitch runs the Feith Systems Government Sales division, guiding and building our relationships with the US Government.

Press Release: Feith Systems President Don Feith’s Message on the Managing Government Records Directive

Press Release: Feith Systems President Don Feith’s Message on the Managing Government Records Directive

FOR IMMEDIATE RELEASE:

Message from President Don Feith on the NARA/OMB Directive on Managing Government Records

FORT WASHINGTON, PENNSYLVANIA, August 30, 2012 — Last week, NARA and the OMB released the “Managing Government Records Directive”, as ordered by President Obama in November’s Presidential Memorandum for Managing Government Records. This Directive, for Heads of Executive Departments & Agencies, aims to reform Records Management across all agencies, introducing electronic archiving and management, automation, and cloud storage wherever possible. Among several goals this Directive aims to achieve are to help agencies minimize costs, operate more efficiently, keep better track of key records information, maximize records security, improve the environment by reducing paper waste, and create jobs.

“Records are the foundation of open government, supporting the principles of transparency, participation, and collaboration. Well-managed records can be used to assess the impact of programs, to improve business processes, and to share knowledge across the Government. Records protect the rights and interests of people, and hold officials accountable for their actions. Permanent records document our nation’s history,” states the Directive, a declaration with which we agree.

The Directive sets forth a series of deadlines starting as soon as this November, with full compliance before the end of the decade. By November 15, 2012, each agency must name its Senior Agency Official who will oversee his or her agency’s compliance with the Directive. By December 31, 2019, all permanent electronic records in Federal agencies must be managed electronically. In between are numerous deadlines marking each step of the process.

That’s where Feith Systems comes in. Feith’s RMA iQ DoD 5015.2 secure Records Management offers agencies the flexibility to electronically and more productively store and manage all relevant records, including secure and classified. This includes scanned and OCR’d (Optical Character Recognition) paper documents – so agencies can transition from paper-based records management to electronic records management as directed – and electronic documents including computer files from local or network drives and email from mail servers, Microsoft Outlook®, or Gmail. Additionally, Feith is able to aid Agencies in streamlining the process with Analyze iQ, next-generation auto-categorization that will make automated decisions in accordance with the rules of your organization, concerning structured or unstructured data such as emails or documents on your file-share.

Feith can also help agencies satisfy the Directive’s requirements with solutions that offer at-agency local storage or the ability to run in the cloud with auto-backups across the country. And Feith has long been a leader in the cloud revolution, having run cloud and ASP solutions for records management for well over a decade.

While the task of preparing to overhaul the Government’s Records Management landscape may seem daunting, an experienced company like Feith is positioned perfectly to assist you with satisfying and complying with the mandate. Feith’s track record of optimizing the archiving and management of secure and classified digital records is extensive, with several of the most advanced agencies already utilizing Feith’s DoD 5015.2 V3-conformant Records Management application solution. DoD 5015.2 is the main standard of the Federal Government, a distinct certification considered the benchmark for organizations that manage classified documents, which includes the latest accreditation for the Privacy Act and e-FOIA (Freedom of Information Act).

For agencies across the board, the clock is already ticking. To find out how to swiftly and seamlessly join the President’s Records Management digital future, please contact Feith Systems at (215) 646-8000 and more-info@feith.com.

Don Feith
President and CEO
Feith Systems and Software, Inc.

For information:

Web: https://www.feith.com
Contact:  more-info@feith.com
Phone: 215-646-8000

About Feith:

Feith Systems and Software, Inc., founded in 1979, offers complete, integrated electronic ECM solutions. Feith’s comprehensive BridgeLogiQ suite delivers the most versatile, user-friendly business process management functionality in one integrated solution. With simple, functional, and manageable solutions including the Workflow iQ Business Process center, RMA iQ’s 5015.2 certified-secure Records Management application, Forms iQ Web Form design and implementation tools, the FDD Document Management database, and more, Feith supplies the BridgeLogiQ user full functionality and scalability.

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Mitch Farbstein

Mitch Farbstein

Mitch is our resident thought-leader on Information Lifecycle Management, he runs the perennially popular Records Management University series, and shares his expertise at conferences like ARMA, AIIM, and more. In his spare time, Mitch runs the Feith Systems Government Sales division, guiding and building our relationships with the US Government.