SYSTEMS & SOFTWARE, INC.

Feith's flexible, scalable ECM solutions create greater operational efficiency and business productivity across almost every industry. Our customers benefit from low total cost of ownership, rapid implementation, and rapid ROI whether implementing a complete ECM solution or individual document management, workflow or other ECM components.
Dependable and proven across a broad range of industries, our solutions provide best-of-breed functionality throughout the content management lifecycle.

Education

Feith's ECM solutions help colleges and universities handle growing accountability and compliance requirements as well as streamline paper and document-intensive processes, or entire departments, such as student records management or admissions. Our solutions can also be integrated with legacy - or, "line of business" (LOB) - applications throughout the university.

Benefits of the Feith solution include increased operational efficiency, fewer misplaced or lost documents and reduced storage and retrieval costs.

Our ECM solutions cost-effectively manage large amounts of information and content throughout every university department including:

• Admissions
• Advancement
• Alumni Office
• AP/AR
• Financial
• Human Resources
• Registrar's Office
• Student Administration

Engineering

An engineering firm can easily have more than 50 projects running at any one time, and architects, designers, engineers, contractors, and suppliers must work together to share information on each project from multiple locations.

Information comes in many formats including technical specifications, CIS data, site information, statements of work, contracts, images, and invoices. This information must be easily, rapidly and cost-effectively stored and accessed as needed from multiple sites.

Feith's ECM solutions enable engineering organizations and their partners to organize, access, store, search, revise and track content throughout its lifecycle to optimize communication and collaboration between business partners. From initial design through final release, our solutions also provide accurate and easy version tracking and a complete audit trial.

Financial Services

Financial institutions of all kinds including commercial banks, lenders, and credit unions use Feith solutions to streamline business processes, reduce costs and improve customer and member service.
Feith ECM solutions manage every type of document including checks, statements, electronic forms, signature cards, loan documents, and at every stage of the document lifecycle including loan processing and approval, mortgage processing, exception item processing, trust disbursement, signature cards and more.

The benefits of Feith's ECM solution in the financial industry include:

• Reduced administrative operating expenses
• Streamlined review and routing of loan documents
• Real-time secure access to all loan documents and data
• Expedited loan closing and funding
• Improved customer service

Insurance

The insurance industry is a highly regulated and extremely competitive market. To stay competitive, an agency must control operating expenses while providing a high level of customer service. Feith's ECM solution enables insurance companies and third party administrators to optimize business productivity and cost-effectively manage the huge volume of paperwork and related information associated with core services including:

• Claims processing
• Contract management
• Customer service
• Enrollments and renewals
• Grievances and complaints
• Regulatory, accreditation and financial audits
• Risk management
• Underwriting

Claims Processing

Claims, which are often accompanied by extensive supporting documentation in a variety of formats, must be efficiently routed to ensure fast turnaround and regulatory compliance. Feith solutions streamline claims processing by automating the receipt and review process, thereby reducing processing costs as well as reducing the risk of lost or misplaced documentation.

Contract Management

Feith solutions enable cost-effective storage and full-text indexing of all contracts.
Digital Signatures let multiple people sign a multi-page contract, and version control during the development of contracts ensures that only the most recent contracts are viewed or revised.

Manufacturing

Manufacturing companies are facing an increasingly competitive global market, and a high level of operational efficiency can mean the difference between survival or closure. To ensure this, manufacturers must quickly react to market changes as well as control costs. Efficient information sharing throughout the enterprise - whether CAD drawings, product specifications, change orders or user documentation - is essential.

Feith's ECM solution in the manufacturing industry enables manufacturers to organize, access, retain, search, view and track information throughout its lifecycle and throughout the company to optimize business productivity.

Key applications include:

• Accident reports and critical safety data
• Collaborative engineering
• Customer service
• Engineering drawings
• Image and digital asset catalogs
• ISO 9000, 14000 and other quality initiatives
• Material Safety Data Sheets
• Quality management
• Regulatory report management

Health Care/Life Sciences

Feith's ECM solutions allow organizations in the life sciences industry to ensure operational efficiency and profitability, improve diagnostics, improve patient care decision-making, reduce clinical and administrative costs, bring high-value drugs and devices to market faster, and ensure regulatory compliance.

Our ECM solution is ideal for both departmental and enterprise applications for healthcare providers and payers, researchers, CROs, drug and device manufactures and others.

• Healthcare providers can deliver critical patient information of any kind - diagnostic images and files - to clinical decision makers to accelerate clinical care decision-making. Ensure that all information is accurate, up-to-date and secure.
• Drug discovery and development research organizations can reduce the time and costs associated with moving a compound, medical device, or biological agent through the pipeline by increased communication and collaboration.
• Feith solutions address requirements for GxP, 21 CFR Part 11, and HIPAA compliance.

Legal

Law firms are challenged with attracting and retaining clients, streamlining administrative processes, increasing billable hours and efficiently managing huge volumes of documents and related content pertaining to cases.

Feith's ECM solution manages all phases of the document and content lifecycle: Creating, approving, organizing, searching, storing, tracking, revising and accessing documents throughout the firm.
Our solution enables law firms of all sizes to create a high level of operational efficiency, achieve and maintain regulatory compliance, and facilitate business collaboration firm-wide.

Government

Feith's ECM solution enables your agency to provide immediate access to documents and other types of information, provides self-service web-based applications to user communities around the globe, streamlines processes involving complex forms and approval hierarchies, and integrates and enables existing LOB applications.

Feith solutions have been implemented across many agencies in the federal government including DOD, the Veteran's Administration, Census Bureau/Commerce Dept and the Department of Agriculture.
The Feith solution is a DOD 5015.2 certified records management platform. It has also been certified to manage classified records as part of the DOD 5015.2 test.

FOIA and Privacy Solutions

The Feith solution can help government organizations implement measures to securely archive sensitive documents, while simultaneously making them easily available to the public.

The 1996 amendments to FOIA legislation (Freedom of Information Act) require federal agencies to proactively publish frequently requested records to an agency's reading room or Web site to reduce wait time for requests and to conform to paperwork elimination targets. Feith's FOIA and Privacy solutions enable government agencies to publish content on the Web and provide Web content management functionality to comply with accessibility and open records guidelines.